Assistant Product Manager Classification: Exempt Reports to: Director of Sales We are: A company dedicated to developing, supporting, and nourishing creativity. Since 1919, AMACO has provided artists and teachers with access to quality ceramic materials, studio equipment, craft supplies, and lesson plans to cultivate expression and imagination all over the world. We believe creativity is the most important building block for the future and work to express that in everything we do. Job Summary: The Assistant Product Manager will assist with managing a variety of responsibilities focused on maximizing the customer experience, including but not limited to new product info and product information, order follow up, product quality and delivery, sales history and performance, and overall customer satisfaction. Success in this position requires strong communication and analytical skills, attention to detail, and the ability to demonstrate patience and professionalism in all customer interactions. Supervisory Responsibility: N/A Responsibilities: - Provide timely response and feedback to customer information requests including but not limited to product information, product images, samples, order status and other general requests related to customer orders. - Complete catalog and website customer reviews to ensure AMACO is accurately represented with up-to-date information. - Proactively share new product features and benefits with customers. - Assist with the preparation of account line reviews and presentations. - Review and provide needed assets and materials for customer catalogs and websites. - Follow up on product, quality, and account related service issues. - Gain product knowledge and serve as a customer support advocate. Assist with ensuring accurate product dimension information is available at AMACO and communicated to the customer upon request. - Understand customer specific portals and vendor guides and communicate relevant customer information across functional areas of AMACO. - Create sales materials in line with customer marketing needs. - Update customer profiles/preferences/warranties. - Provide customer analysis and sales reporting as needed. - Assist with and track sales leads as needed, and follow up on new account set up. - Work with other team members and leaders to ensure a high-quality customer experience. - Assist with preparations for displays/trade shows. - At all times, adhere to company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information. Skills: - Strong verbal and written communication skills. - Ability to interact with individuals throughout the organization. - Capable of multi-tasking, highly organized, with excellent analytical skills. - Excellent customer service, problem solving and decision-making skills. - Detail oriented with excellent follow-up practice. - Proficient in use of MS Office (Word, Outlook, Excel) and the ability to use ERP and other company systems. Work Environment: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time position, 40 hours per week. Occasional evening and weekend work may be required as job duties demand. Travel: Occasional travel to meet with distributors and attend trade shows is expected. Education and Experience: - Bachelor's Degree in Business, Marketing, or related degree - 3-5 years' experience in sales, marketing, or related field - Excellent verbal and written communication skills - Ability to approach and interact with customers - Strong computer skills (Use of Microsoft Office, Excel) - Ability to work independently or as an active member of a team EEO Statement: AMACO is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AMACO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AMACO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the location where we operate. AMACO will not tolerate discrimination or harassment based on any of these characteristics. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.