Animal Medical Center of Surprise is looking for a Client Care Representative to join our team! Welcome to Animal Medical Center (AMC), where passion meets purpose in the heart of Surprise, just a short 45-minute drive from the vibrant city of Phoenix! As an AAHA-accredited Veterinary Hospital, we set the bar high for superior patient care and continuously strive to exceed expectations. Joining our dynamic team means not only embracing the art of healing and the science of medicine but also becoming a part of a community that values collaboration, growth, and, of course, fun! At AMC, we take pride in fostering a positive work environment that empowers every team member to thrive and learn. Your journey with us is not just a job; it's a commitment to enriching the lives of our beloved animal companions and supporting our clients in making informed decisions for their pets' long-lasting wellness. Come be a part of something extraordinary at AMC, where every day brings new opportunities to make a difference in the world of veterinary care!

**** Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Animal Medical Center of Surprise. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to the schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Utilize email systems

Qualifications and Skills:

• At least 1 year of experience performing above duties
• High School Diploma/GED
• Knowledge of veterinary procedures, terminology, and products
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping
• Able to perform moderately physically demanding work, that requires lifting (up to 50 pounds), cleaning, and constant motion
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Full-time position, weekend shifts are required

• We are open 7 days a week: 7am-6pm

Benefits We Offer:

• Competitive compensation commensurate with experience ($18.00 - $20.00 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Fun and progressive work environment!

Apply today! We look forward to hearing from you!

Animal Medical Center of Surprise is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000219