POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION

Our Ideal Candidate

Vermilion Holdings Group is looking for a hyper-organized and customer-obsessed Customer Service Specialist who is upbeat, outgoing, motivated, and has an entrepreneurial spirit to join our team. We want to hear from you if you love building a brand, growing a business, and serving customers. Our service offerings include website design with maintenance and hosting, social media management, direct mail marketing, and more—making us a true one-stop shop for all of a business’ needs. We also specialize in secure metal cabinetry and medication disposal take back programs. The ideal candidate must be organized, approachable, and a fast learner. We are looking for a team player who works well with others to get the job done. Learn more at www.repeatrewards.com, www.prophasemarketing.com, www.americanrxgroup.com, www.americanlogisticspkg.com, www.americansecuritycabinets.com.

Primary Responsibilities

Act as primary point of contact for all customer inquiries via phone, email, and chat fielding questions, thinking outside of the box, resolving problems and selling products and services

Place orders, secure proof approval and provide best-in-class customer service and support

Limited inside sales. NO Cold Calling!

Conduct new client onboarding calls for Prophase Marketing services

Manage incoming client cases for RepeatRewards loyalty program

Track product for customers

Resolve customer issues or conflicts – goal of resolving issues in one-touch or immediately escalating to expedite process

Ideate, build, and execute quarterly marketing plan in coordination with Sales, Creative, and Social Media departments

Perform other duties as assigned

Position Requirements

Professional attitude, enthusiastic and reliable with strong customer service aptitude, and a hint of sales savvy

Strong interpersonal communication being positive, pleasant, respectful, and customer-centric

Ability to retain detailed, important information and/or instruction

Ability to solve complex problems in a Customer Service environment

Best-in-Class written and oral communication

Enthusiastic about learning and mastering new products, features, and systems

Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion

Flexible and able to effectively cope with ambiguity or sudden changes of priorities

Able to work independently and manage time effectively

Sound knowledge of telephone etiquette

Understanding of direct mail is a plus

Education

Bachelor’s degree preferred or significant related work experience

Inside sales experience required

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIES!