Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous customer service experience working in a fast paced environment
• Experience using a person al computer and other automated systems
• Experience handling cash/credit card transactions
• Flexibility to work Monday-Friday - various time slots
• Strong organizational, time management, problem solving and multitasking skills
• Must have attention to detail, accuracy and complete assignments on time
• Experience working in a team or group environment
• High school diploma or GED
• Criminal background check is required
• ​​​​​Ability to build rapport with clients
• Positive and professional demeanor
• Excellent written and verbal communication skills