Job Description

We are looking for someone with strong multitasking and organizational skills to come join the Customer Service Department within this prestigious manufacturing organization. This position can provide longevity, stability, and growth in your next career move!

• Perform daily order management functions including:
  • Determination of customer need
  • Definition of specific part(s) requirements/number
  • Check/confirmation of part(s) availability/delivery
  • Part(s) quoting/pricing
  • Order confirmation, order entry, data input
  • Order follow-up/delivery validation/invoicing
  • Return/warranty claim processing
  • Credits
• Positive interaction with customers to best meet practical and emotional needs.
  • Ability to follow call structure
  • High degree of customer sensitivity
  • Effective at receiving/giving critical information
  • Courteous and professional phone demeanor
  • Responsive to call-back requirements
• Interact with other departments including Finance, Purchasing, Inventory Control, Traffic & Warehousing, Sales, Hotline and Service to ensure customer expectations are achieved 100% of the time.
  • Gather technical information to help customer define specific part/number requirements.
  • Use of technical parts manuals
  • Order status
  • Return authorization
• Maintain strong knowledge & keep up-to-date on product lines to provide telephone based troubleshooting support.
  • Familiarity with technical manuals
  • Product training
  • Hotline training

REQUIREMENTS:

• • Minimum of Associate Degree in business or related field, or equivalent related work experience.
    • Minimum of one year customer service or technical work experience.
    • Excellent phone conversation and caller management skills.
      • Well developed technical writing skills.
      • Well developed technical communication skills.
      • Courteous, helpful and professional demeanor.
      • Manages many tasks simultaneously, well organized.
      • Handles potentially frustrating situations with customers positively.
      • Ability to read technical manuals and engineering drawings helpful.
      • Efficient at using computerized business systems, including Oracle, MS-Office97, etc.
      • Prior exposure to Company equipment.
      • Works effectively and cooperates with other employees or representatives.

Company Description

AMJ Staffing is a niche-focused company with expertise in offering career opportunities for quality candidates within specific industries.