Job Description

Job Description

Antigua Doors is a family-owned and operated, full service door retail store, serving clients since 1999. We offer high end custom and standard entry and interior doors. Our customer's satisfaction is our utmost goal. We are committed to providing clients with the personal, prompt and professional service they deserve, while having fun at the same time.

Part- Time Position

**** Antigua Doors, Inc. is seeking an experienced Customer Service and Sales Support team member. This is a retail front-counter position responsible for answering incoming calls, e-mails, working with walk-up customers and production/vendor support of the dedicated sales department.

You will work directly with new and existing customers to create and manage the order process. Responsibilities can include, but are not limited to: order intake, design, pricing, customer service coordination.

This position requires a friendly outgoing individual with strong communication, phone and computer skills. Must be able to listen to the explanation of a design concept for desired end product, determine best method to achieve, and express it clearly in multiple and varying ways to team and client/customer.

Required:

· Work every other Saturday

· Answer phones and effectively distribute messages to proper personnel.

· Manage the Delivery Schedule and Reports to customer in an effective and professional manner.

· Communicate with customers regarding the status of their order in a clear and concise fashion.

· Greet and assist customers at retail store

· Add and Update customer contact information.

· Handle customer service orders (invoice and collect)

· Handle customer service orders (repairs or new service)

· Professional appearance and conduct

· Professional manner, in both verbal and electronic communications

· Remain calm while under pressure from customer(s) and timeline(s

· Superior English verbal and written communication skill

· Assist with marketing and advertising

· Able to multitask--Resilient and Resourceful

· Quick learner and willing to learn

· Have an excellent sense of humor

· Able work alone and as a team member

Desired:
• Explain to customer how to select door designs from existing or assist with new designs
• 2+ years' experience in customer service
• Familiarity with interior design a plus
• Design training or nature

Compensation : depends on experience (DOE). Part Time: you can expect 20+ hours weekly, some flexibility is available except with regards to Saturdays.

If you would like to join this great team, submit resume and cover letter to: gabriela.ramsey@antiguadoors.com

Company Description

Antigua Doors, Inc. is a well-known distributor of hi-end custom entry and interior doors. Antigua doors are meticulously hand-crafted and delivered pre-finished and pre-hung. Thy are made of the finest hardwoods, hardware, and finishing materials. They are works of art that make a statement and impact the value of your home.

Company Description

Antigua Doors, Inc. is a well-known distributor of hi-end custom entry and interior doors. Antigua doors are meticulously hand-crafted and delivered pre-finished and pre-hung. Thy are made of the finest hardwoods, hardware, and finishing materials. They are works of art that make a statement and impact the value of your home.