Position Overview

The Warehouse Associate will handle the processing and follow up of sales orders and ensure compliance with shipping and inventory requirements from customers as well as compliance with federal, state, and local warehousing, material handling, and shipping requirements; advising management on needed actions.

The Warehouse Associate is responsible for assisting in receiving, shipping and distribution operations in the warehouse.

Our customers include; distributors, dealers, contractors, retailers, e-commerce platforms and local technicians.

Duties and Responsibilities

· Follows warehouse operations, safeguards inventory ships and receives inventory in a timely manner following warehouse and company policies.

· May conduct physical counts as directed by management.

· Assists in maintaining the physical condition of the warehouse

· Supports strong value-based customer relationships.

· Must be able to handle multiple priorities in a fast-paced environment.

· Sales order processing for shipment and invoicing.

· Corresponding and/or following up with customers via phone or email.

· Updating, coordinating and maintaining delivery/shipment schedules for customers.

· Resolves sales order issues efficiently and in a friendly manner.

· Effectively communicates about sales orders while keeping in contact with appropriate staff to ensure inventory and order accuracy.

Qualifications

· A team-oriented personality and/or ability to work with a team. Understanding of how logistics and warehouse operations can affect customer service highly desirable.

· Excellent attention to details and organizational skills.

· Excellent verbal, written and interpersonal communication skills.

· Experience working with e-commerce platforms such as; Amazon, Jet, E-Bay, etc. highly beneficial.

· Good time management skills.

· High School Diploma or equivalent.

· Must be highly self-motivated with professionalism, enthusiasm, and a sense of responsibility.

· Proficient with MS Office; including Excel, Word and experience with QuickBooks highly desirable.

Required Experience and Requirements

· At least 1-2 years of warehouse and/or shipping experience with a direct seller, retailer or manufacturer. Knowledge/experience with import/export highly desirable.

· Experience operating a Forklift Truck.

· Experience working with loading and unloading containers for shipments.

· Possession of a valid driver’s license.

· Business proficiency in English, written and spoken, Spanish desirable.

· Legally eligible to work in the U.S.

Working Conditions

Must be able to work in a warehouse and office environment and interact with co-workers to exchange information relating to products, orders, invoices, customers and partners. May be required to work additional shifts including evening and weekends.

Physical Requirements

The person in this position needs to occasionally move about inside the office and/or warehouse environment to access file cabinets, office machinery and perform and support shipping and warehouse tasks etc.

Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to exchange accurate information with fellow employees as well as shipping companies and customers. Standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling. Ability to lift 75 lbs.

Direct Reports

This position does not have direct reports.

Job Type

Hourly – Non-Exempt