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Support Technician / Jr. Engineer

ANiMODUS

Support Technician / Jr. Engineer

Irvine, CA
Full Time
Paid
  • Responsibilities

    SKILLED AT BASIC COMPUTER TROUBLESHOOTING?

    GOOD COMMUNICATOR?

    GREAT WITH PEOPLE?

    We're one of the Orange County's top Managed Technology Services Firms and we're looking for our next SUPPORT TECHNICIAN / JR. ENGINEER. We are seeking a motivated person with awesome people skills, strong communication abilities and, most importantly, well developed technical skill to join our team.

    You'll work from our comfortable offices located in Irvine, California supporting our client's technology systems such as desktops, laptops and mobile devices via phones and email. This position requires the candidate to identify user problems promptly, develop solutions and always maintain our high level of customer satisfaction. You will be in one of the primary positions for our team, so you must be a self-starter as well as a great problem solver.

    If you don't absolutely love working with clients, technology and being a great teammate, this may not be the right position for you. We encourage you to look at our other open opportunities and hope to hear from you elsewhere. Primadonnas, technology elitist, and people who do not value accountability need not apply!

    SUPPORT TECHNICIAN/ JR. ENGINEER POSITION:

    • Your work as a Support Technician / Jr. Engineer will be remotely supporting desktops, networks and user issues via phone, email, and remote access tools
    • You'll communicate with clients as needed to resolve support issues and coordinate with your Service Managers for escalation and emergencies
    • SUPPORT TECHNICIANS / JR. ENGINEER also participates in meetings, creates and maintains company records, clients solution and network documentation

    ABOUT ANIMODUS:

    We are a highly successful Technology Services Company that has been serving clients in the Southern California area for over 11 years. Our clients rely on us for their day-to-day IT needs along with strategic planning and management of their technology infrastructure. ANiMODUS is not your standard IT company. We see what's ahead, not just what exists right now.

    We tackle our clients' problems together, as a team and we accomplish big things as a result. What drives those results is having these 6 tenets serve as our NorthStar:

    • We care
    • Be Creative
    • Be Punctual
    • Be Prepared
    • Protect client data
    • No excuses, just solutions

    AS PART OF OUR FULL-TIME STAFF YOU'LL ENJOY:

    • Great pay
    • Benefits
    • Paid Time Off
    • Company Provided Training
    • Growth Opportunities with a proven industry leader

    QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:

    • Insurable driving record

    • Ability to bend, stoop and carry up to 50lbs.

    • Ability to walk in inclement weather and climb and descend multiple flights of stairs

    • Ability to pass internal core competency test

    • College degree in related field or Ex-Military

    • Exemplary customer service skills

    • Ability to pass vocabulary test on current business hardware, software and mobile devices

    • Microsoft Windows 10 and Office 365 certification completions at hire or within 90 days of start

    SALARY: $15-$20 Per Hour, full-time with benefits