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Telecom Analyst


Telecom Analyst

Indianapolis, IN
Full Time
  • Responsibilities

    AOTMP is seeking experienced and innovative candidates to join the team as a Telecommunications Billing Analyst.

    AOTMP is a leading provider of information solutions for managing telecom and IT environments. AOTMP's proprietary certifications, benchmarks, standards and best practices deliver measurable improvements in efficiency and productivity for managing wireless, voice, data and network services. From Fortune 50 companies to SMBs, companies seeking the best return on telecom and IT services turn to AOTMP to achieve operational and financial efficiency.

    The Telecommunications Billing Analyst will work as an integral part of the Operations team and will be responsible to provide expert knowledge on delivering solutions for our clients.


    • Bachelor's Degree or equivalent career experience


    • 5+ years' experience in IT/Telecom with experience in expense management, project management, vendor management

    • 5+ years telecommunications billing, invoicing experience at USOC, CSR Level, analysis for accuracy

    • MUST have strong business analysis experience to develop client information and recommendations for clients

    • Client facing experience in telecommunications, consulting, business analysis

    • Experience working with very large, Fortune 500 global companies preferred

    • Experience in telecommunications consultant practice as a business analyst a plus

    • Global telecommunications experience preferred

    • Financial acumen

    • Advanced MS Office Suite and advanced MS Excel experience that includes filtering, vlookup; grouping and pivot tables

    • Understand and use of EDI feed information and client portals

    • Experience monitoring service providers (carriers)

    • Professional presence and demeanor in both communications and presentation skills

    • Experience in best practices for Telecom Environment Management a plus

    • Self-motivated, innovative person with analytical, problem solving, organizational and interpersonal skills

    • Ability to work with limited direction and ability to understand and complete delegated tasks with superior customer-focused quality

    • Must have strong communication skills with the ability to communicate effectively and clearly, in writing and/or orally, both in one-on-one and group presentation situations

    • Able to interact and communicate with all levels of staff and project management in both the business and the technical areas


    • Under minimal direction, facilitate technical, financial and business analysis and validation of billing, invoicing and telecom inventories accuracy
    • Identify opportunities for consolidated billing
    • Proficient with Service Guides, tariffs and vendor (carrier) portals
    • Knowledge of how to adjust, credit and analyze telecom billing data to establish a baseline.
    • Experience in managing contract reviews against. SLA's, adherence to terms against billing, manage disputes and work with clients.
    • Develop contract catalog and validations
    • Know how to use data to develop a business analysis for the client's benefit
    • Modeling
    • Project Management
    • Contract negotiation experience
    • Validation of contract terms and SLAs
    • Perform site surveys for voice, wireless and data services
    • Work independently as well as part of a large project team
    • Work effectively on multiple projects at the same time
    • Prepares statistical tracking of telecommunications service costs for operating unit trending analysis.
    • Work with internal personnel and vendors to gather information required for projects.
    • Reviews existing telecom services for opportunities to reduce costs through the removal of excess or inappropriate services.
    • Identifying opportunities for contract negotiations and identifying errors or omissions in billing.
    • Recommends process improvements to enhance network performance trends
    • Researches and develops new processes to improve telecommunications services
    • RFP assistance
    • Monitors service providers (carriers) for new product offerings, including pricing schedules
    • Act as an SME for the AOTMP Tools & Research portal
    • Assist in training class curriculum development as an SME
    • Communicates technical ideas in non-technical language to business stakeholders

    AOTMP is a global leader providing telecom management best practices and industry standards for organizations and the vendors who support them. Using information and data points from thousands of telecom environments worldwide, AOTMP solutions help enterprises drive performance, efficiency and productivity while significantly reducing costs; and help telecom vendors provide a new level of value to their customers. AOTMP's patented Efficiency First® Framework methodology brings balance to the telecom management ecosystem, resulting in vendors positively impacting the telecom environment and the telecom environment being better leveraged to drive business results. AOTMP's clients represent $24+ billion in annual telecom spend and include 100+ of the Fortune 500, small and medium businesses, public sector organizations and industry suppliers.