The Association of Public-Safety Communications Officials (APCO) International is seeking an individual for the position of Education and Training Manager. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA. The incumbent will work out of the Daytona Beach, FL location.

About APCO:

APCO International is the world’s oldest and largest organization of public safety communications professionals, with over 30,000 members. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole - by providing complete expertise, professional development, technical assistance, advocacy, and outreach.

The Position:

The Education and Training Manager is responsible for overseeing the implementation and administration of APCO Institute courses and Instructor Programs. These duties include monitoring the effectiveness of training programs and the work of instructors. The Education and Training Manager will also collaborate with all APCO Institute staff, in particular with the Course Coordinators and Administrative Assistant to ensure training is delivered in line with APCO International policies, while identifying opportunities for continuous improvement.

The Education and Training Manager also works with teams of instructors to ensure training programs are delivered effectively and efficiently. Overall, the primary goal of the Education and Training Manager is to ensure all APCO education and training events meet the highest standards of quality instruction.

Reports to: APCO Institute Director

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

Serve as primary administrator for APCO’s Instructor Programs and Online Learning Platform

1. Manage the Adjunct Instructor Program, including recruitment, selection, onboarding, ongoing training and evaluation of adjunct instructors

2. Maintain the Adjunct Policy Manual and other program documentation in alignment with Institute policies and procedures

3. Oversee the Agency Instructor Program, including program planning and development and compliance

Oversee the Institute’s Registered Public-Safety Leader (RPL Program)

1. Plan and schedule RPL courses for each year

2. Assign and oversee the facilitators of RPL courses

3. Manage and process the intake and evaluation of applications, making the decision for admission to the program

4. Evaluate students’ final course project submissions to determine successful program completion

5. Maintain and update RPL Program policy and procedures

6. Organize RPL graduate recognition event at annual APCO International Conference

7. Respond to inquiries and requests for RPL Program information. Maintain RPL Program frequently asked questions and answers.

Represent the APCO Institute Team

1. Serve as APCO representative at industry events and meetings

2. Serve as a member of the APCO Institute Leadership Team, Curriculum Committees and Editorial Committee

Essential Knowledge, Skills & Abilities:

Technical Knowledge

· Demonstrate knowledge and experience with project management

· Demonstrate knowledge and experience with program administration

· Demonstrate knowledge of Public Safety Communications

· Demonstrate extensive knowledge of adult training methods and techniques

· Demonstrate extensive knowledge of Microsoft Office Suite

· Demonstrate knowledge of online learning management systems

· Possess knowledge of APCO Institute training courses, products and services

Oral and Written Communications · Ability to actively listen to others for the understanding of their needs and situations · Ability to speak English with sufficient clarity to be understood by others on the telephone or in-person · Ability to read, compose and understand written correspondence, memoranda and directives · Ability to report events and information in writing legibly and accurately, using proper English grammar and structure · Ability to draft and maintain formal documents related to policy and procedures

Decision Making/Problem Solving · Ability to act in a decisive manner, using good judgment (common sense) · Ability to maintain objectivity in the decision-making process · Ability to effectively prioritize situations and information and make appropriate decisions based on information received · Ability to learn and apply new information · Ability to remember numerous details (good memory retention)

Interpersonal Relationships

· Ability to handle challenging customers with tact and diplomacy · Ability to contribute to a pleasant work environment maintain a positive attitude and comply with Institute policies · Ability and willingness to accept criticism and/or discipline · Ability and willingness to accept responsibility for actions · Ability to act in a mature, dependable fashion · Ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention · Ability to present a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact · Willingness and ability to respect private, confidential information · Willingness and ability to support and carry out management and/or Board directives · Ability to present information to groups of all sizes; speak with poise & composure before groups · Ability to explain concepts and procedures to diverse groups in an easy to understand and professional manner

Quality of Work

Good organizational skills

Ability to produce professional, high quality, accurate work

Ability and willingness to show initiative in completing work assignments

Ability to multitask and remain focused under stress

Ability to adjust to new or unique situations

Physical Abilities

Ability to hear and understand sound sources

Ability to speak and write English clearly

Ability to read and discern visual images on a variety of media

Ability to type accurately on a computer keyboard

Ability to travel by vehicle or aircraft for meetings, training, and presentations

Minimum Experience Requirements

Baccalaureate degree in a related field. An equivalent combination of education and experience that is determined to be directly related to the foregoing specific requirements may be substituted

Minimum three years experience developing curriculum and training materials for adult learners

Minimum three years experience as a trainer or instructor, preferably in the public safety communications industry

Experience in emergency communications (preferred)

Experience with educational technology systems in delivery of online and virtual training