Benefits:

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Paid time off

Appointment Coordinator SPRINGS SMILES DENTAL SPA

Join a Team That Changes Lives Through Exceptional Patient Care

We are seeking a highly motivated, organized, and patient-focused Appointment Coordinator to become the face and voice of our growing dental practice.

As the first person our patients speak with and often the first person they meet when they arrive, you play a critical role in creating an exceptional patient experience. This position is ideal for someone who enjoys building relationships, staying organized, solving scheduling challenges, and helping patients feel welcomed and cared for.

Our team is committed to providing outstanding dental care while fostering a culture of continuous learning, teamwork, and mutual support. We are looking for someone who shares those values and wants to contribute to the success of both our patients and our practice.

What You'll Do

Patient Experience & Scheduling

Welcome patients with warmth, professionalism, and genuine care

Answer incoming calls and assist patients with scheduling needs

Coordinate doctor and hygiene schedules to maximize efficiency and patient satisfaction

Fill cancellations and openings using effective communication and scheduling strategies

Maintain a continuing care system that encourages patients to stay on track with their dental health

Confirm appointments and reinforce patient commitment to scheduled visits

Help patients understand and navigate appointment options while maintaining schedule integrity

Coordinate scheduling needs between clinical and administrative team members

Administrative Responsibilities

Maintain accurate patient records and scheduling information

Utilize practice management software to support daily operations

Prepare key scheduling and patient information for daily morning huddles

Monitor scheduling metrics, cancellations, no-shows, and continuing care compliance

Assist with collection of patient payments according to established financial arrangements

Support practice goals related to production, efficiency, and patient retention

Help with Insurance claim filing and processing

Marketing & Relationship Building

Build lasting relationships with patients through exceptional customer service

Share the practice philosophy and values with prospective patients

Encourage referrals and online reviews from satisfied patients

Participate in practice marketing and social media initiatives

Help create memorable experiences that strengthen patient loyalty

Teamwork & Growth

Participate actively in team meetings and training opportunities

Collaborate closely with clinical and administrative team members

Cross-train with financial coordination responsibilities when needed

Contribute ideas and solutions that support practice growth and patient satisfaction

Embrace a culture of continuous learning and professional development

What We Are Looking For

Required Skills & Qualifications

Exceptional verbal and interpersonal communication skills (Fully Bilingual English and Spanish)

Strong customer service and relationship-building abilities

Excellent organizational and time-management skills

Strong attention to detail

Ability to multitask in a fast-paced environment

Computer proficiency and ability to learn practice management software (Eagle-Soft, Dental Intelligence, Weave)

Positive attitude and team-oriented mindset

Self-directed and dependable work ethic

Preferred Experience – 1 year +

Dental front office experience

Dental scheduling experience

Experience with practice management software

Customer service or patient coordination experience

Knowledge of dental terminology and treatment processes

Success in This Role Looks Like

Patients consistently report exceptional service and communication

Schedules remain productive, balanced, and efficient

No-show and cancellation rates remain below established goals

Continuing care compliance exceeds 90%

Strong conversion of new patient inquiries into appointments

Positive collaboration with team members

Meaningful contributions to practice growth and patient retention

Why Join Our Team?

Dr. de la Camara and her team believe in creating an environment where team members are supported, valued, and encouraged to grow. We are committed to providing exceptional patient care while fostering a workplace built on trust, respect, accountability, and teamwork.

If you are passionate about helping people, thrive in an organized environment, and want to be part of a team dedicated to excellence, we'd love to hear from you.

Apply Today

Submit your resume with a cover letter and tell us why you'd be a great fit for our team. Please provide 3 employment references. We look forward to meeting you!