Job Description

This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

ARS-Rescue Rooter® Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back.

SCHEDULE: FULL-TIME OPPORTUNITY. OPEN AVAILABILITY IS PREFERRED, ROTATING WEEKEND HOURS ARE REQUIRED.

RESPONSIBILITIES: Customer Service Representative : This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

WE OFFER:

• $18 - $21/hr. depending on experience
• Comprehensive benefits plan including medical, dental, vision and prescription plans
• Paid time off and holidays
• 401(K) with company match
• Fun working environment with great co-workers
• Incentive program that includes rewards such as gift cards and trips
• Fun and challenging work environment
• Your success is celebrated
• Custom training schedule

REQUIREMENTS:

• Quality Assurance Experience a Plus
• Able to work outlined FT schedule above
• Reliable transportation
• Ability to thrive in a fast-paced environment.
• A strong degree of self-motivation to provide exceptional customer service.
• Demonstrated listening and verbal communication skills.
• Proven ability to meet and exceed set goals.
• Experience gathering customer information and keying it into a computer.

PREFERRED CREDENTIALS:

• Service-industry experience.
• Call-center or customer service experience.
• Willingness and ability to work evenings and weekends.

If you are interested in joining our team, please apply today!

We conduct pre-employment screening.

ARS/Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Blue Flame may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.