Job Description

Call Center Trainer

Job Status: Full-Time

Industry: Call-Center, Collections, Sales, Customer Service

Compensation: Salary

ARS IS SEEKING A MOTIVATED, ENERGETIC AND RELIABLE TALENT DEVELOPMENT SPECIALIST to partner with our Production staff and support our remarkable growing team. If you are a skilled, self-motivated, professional that’s aspires to teach and develop people than THE ARS TRAINING TEAM IS THE PLACE FOR YOU. You will be responsible for conducting and facilitating the training required to effectively develop a group of new account representatives and also at times train existing employees. If this sounds like the opportunity you’ve been waiting for apply today. THIS POSITING WON’T LAST LONG; HOWEVER OUR PRACTICE IS LOOKING FOR THE RIGHT CANDIDATE AND NOT JUST MEETING A QUOTA SO APPLY TODAY BEFORE THE OPPORTUNITY TO JOIN AN AMAZING, FAST GROWING AND DYNAMIC BUSINESS IS GONE.

PRIMARY JOB DUTIES

• Engage all learners at all levels to improve performance

• Deliver pre-designed course material in both group and one-on-one sessions

• Review course material and recommend changes, additions or deletions to the Curriculum Designer to enhance the effectiveness of the program

• Maintain administrative records of all learners with 100% accuracy

• Manage new hires as a team and introduce Account Representatives to production expectations and team environment

• Mentor, coach, and evaluate new hire’s progress including skills assessments, call listening, Learner Exam and Practicum (LEAP) and recommendations of termination for poor performers

• Conduct quality assurance monitoring of new hire Account Representatives to ensure quality graduates to the production floor

• Provide feedback on new hires to Production Supervisors and Site Directors regarding skill-sets, Client fit, and potential team placement of graduating new hires.

• Provide feedback to Recruiters on new-hires coming into the training program.

• Support the annual recertification process to ensure site is 100% compliant in all required training

• Cross train to understand primary functions of the entire TR Team to provide back-up for site Talent Resource Generalist, Talent Selection Specialist, and Talent Development Specialists at other sites

• Reviews and acts on evaluation data and feedback provided by classes to improve the delivery and results of the training program

QUALIFICATIONS

• AA or BA in related field or Minimum of 3 years call center training experience
• Strong PC skills in Word, Excel, and PowerPoint
• Ability to work independently with minimal supervision, but also in a team environment
• Strong attention to detail
• Experience Training Job Aids, Games and Experiential Learning Activities

Company Description

For over 20 years, ARS has built well-established partnerships with the world's largest, most sophisticated financial services organizations, including major banks and credit card companies. We use state of the art technology and strategy management to ensure our top performers have the right amount of business to maximize their potential.