Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Place new bookings and route the shipment to meet service and maximize profit.
• Problem-solve with customers and vendors (airlines and pickup / delivery agents)
• Monitor shipments from order entry through delivery to ensure on-time performance.
• Correspond with customers extensively via phone, e-mail and text.
• Manage and distribute a high volume of incoming calls and emails.
• Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary.
• Support new and existing customer accounts to foster business development.
• Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities.
• Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives.

CANDIDATE CHARACTERISTICS & QUALIFICATIONS:

• Flexibility to work the second shift and rotating weekends.
• Flexibility to work up to 50+ hours per week when necessary.
• Hard-working, a team-oriented individual that thrives under pressure and against deadlines.
• Able to multi-task and prioritize time and workload in a fast-paced environment.
• Self-motivated; able to work both independently and within a team environment.
• Demonstrated time management, organizational skills and consistent follow-through.
• Excellent written and verbal communication skills
• Computer proficient with working knowledge of emails (Able to efficiently compose a proper and professional email), Excel, proprietary in-house software, and online applications.
• Geographical knowledge of the U.S.

Company Description

ASAP Expediting (a signature service of TrumpCard) specializes in the transportation of domestic and international expedited freight in the high-value, high-demand, and mission-critical sector. Since our inception in 2008, our focus has been to provide our customers with reliable shipping solutions while providing outstanding customer service. We are an agile team with the ability to customize our services in order to meet each customer's individual needs, and our "customer first" attitude sets us apart from our competition. We attribute our success to our "One on One" business relationships that have been built on consistent performance and outstanding customer service. At ASAP, our mission is to achieve continued growth while providing stable, long term careers for all our employees with opportunities for growth in pay and development. Our Columbia, SC location is currently on the hunt for a reliable Logistics Coordinator professional who shares our core values of Employee Happiness, Hard Work, and a Customer First Attitude. In this position, you will be providing customer service and operational support, which includes taking customers’ orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. This role requires a motivated team player with exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment.