Job Description
The purpose of this position is to manage the order fulfillment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles. Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal pivot point for the customer to support departments: Sales, Operations, Purchasing, Credit, and Logistics. This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines. This position partners closely with Outside Sales Representatives for a team approach to manage the territory and/or customer assigned. Often the primary contact with the customer is ensuring proactive communication on all phases of the orders entered. It is important that this position has a strong understanding of the product offer manual to provide accurate information and details to customers.
Primary Duties & Responsibilities
Qualifications
MINIMUM REQUIRED EXPERIENCE & QUALIFICATIONS
PREFERRED EXPERIENCE & QUALIFICATIONS
KEY COMPETENCIES
WORKING CONDITIONS/SPECIAL NOTES
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO EMPLOYER/M/F/DISABLED/PROTECTED VETERAN
BLUESCOPE IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, RELIGION, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, STATUS, AS A PROTECTED VETERAN, AMONG OTHER THINGS, OR STATUS AS A QUALIFIED INDIVIDUAL WITH DISABILITY.