The Indirect Loan Processor (“Processor”) is responsible for reviewing Credit Union purchased retail installment contracts for proper documentation, calculations and approvals. The Processor works directly with dealers, members and other Credit Union employees to develop professional relationships and resolve issues that may occur during normal business process. Performs a variety of clerical duties related to the accurate and timely processing and funding of indirect loans, while following established policies, procedures, legal and regulatory guidelines.

Required Skills

• Demonstrated ability to actively listen, comprehend dealers and/or member’s needs;
• Effective communication skills, both oral and written;
• Ability to identify problems and offer solutions;
• Ability to understand the direct and indirect loan process;
• Well-mannered and courteous with excellent phone skills
• Well organized and attentive to detail in a fast paced high volume environment;
• Must be able to demonstrate established competency levels for all required regulatory or compliance-related processes and/or procedures within established timeframes of appointment;
• Ability to work a flexible hours schedule including Saturdays, evenings, and holidays;

Required Experience

One (1) to three (3) years’ experience processing consumer or mortgage loans

EDUCATION REQUIREMENT: High school graduate or equivalent.

• Demonstrated ability to actively listen, comprehend dealers and/or member’s needs;
• Effective communication skills, both oral and written;
• Ability to identify problems and offer solutions;
• Ability to understand the direct and indirect loan process;
• Well-mannered and courteous with excellent phone skills
• Well organized and attentive to detail in a fast paced high volume environment;
• Must be able to demonstrate established competency levels for all required regulatory or compliance-related processes and/or procedures within established timeframes of appointment;
• Ability to work a flexible hours schedule including Saturdays, evenings, and holidays;