Job Description

About the Role

You will be instrumental in delivering the supply chain strategy, becoming the face of asos to our US 3pl providers, creating and identifying opportunities for operational improvements, driving sustainability initiatives and supporting a fantastic team of supply chain professionals. Working to deliver best in class operations, delivering cost savings via P&L and improving E2E customer experience, our US warehouse and returns center is part of a wider global network across three key regions to provide next day delivery to majority of our global customer base.

What You’ll be Doing

• Responsible for the day-to-day operations of the logistics and warehouse function, reporting to the Head of Logistics. The role includes overseeing the overall process and procedures within the logistics and warehouse operations, with the objective of improving cost, service, and flexibility for the business, whilst creating a continuous improvement culture across the wider team.
• Maintain a strong focus on both costs and quality reviewing key KPIs, efficiencies, accuracy levels and performance SLAs.
• Presentation of project proposals, progress and best practice communicating to internal and external stakeholders.
• Maintain & improve metrics via data analysis, using internal and external reporting data.
• Supporting and identifying Continuous Improvement plans in line with business objectives through scoping and costing of proposed improvements.
• Management and development of relationships with key stakeholders, including Supply Chain Development, Delivery Solutions, Logistics, Inbound Supply Chain, Finance, Legal, Procurement & Technology.
• Supporting our culture by driving Diversity, Equity & Inclusion strategies.
• Promote and improve Health and Safety metrics alongside our 3pl providers within our warehouses to support our business objectives.
• You will be based primarily in our Union City FC/RC building face to face relationships with our 3PL providers.
• As needed, international travel supporting the wider global operational network.

Qualifications

Who We’d Like to Meet

Experience

• Strong analytical approach and excellent written communication skills with the ability to prepare analysis, presentations and comprehensive business recommendations.

• Proven experience in analysing and presenting data, articulating the subject clearly and concisely.

• Managed operational teams and processes within a warehousing environment to support shop-floor engagement, efficiencies and ergonomical benefit.

• Managing operational P&Ls successfully, understanding risks and opportunities and building financial budgets with a proven track record of successfully executing.

• Working within and with 3PLs, supply chain partners and automation with a record in improving customer journey, quality and delivering cost saving initiatives.

• Enhancing performance levels and KPI’s through end-to-end supply chain management.

• History of identifying and improving warehouse processes via multitude of lean tools, removing waste & Nonvalue added processes, managing third parties through change management.

• Development & delivery of short, medium, long-term plans to support business growth.

• Capable of thriving in a fast paced ever changing landscape where no day is ever the same.

• Capability planning experience managing labour spend vs volume throughput to highlight risks & opportunities.

• Collaborating with Tech & Warehouse teams and WMS systems to support improvements in fulfilment centres.

Skills

• Strong analytical skills, with an advanced knowledge in Excel, Power BI and other Data visualisations tools.
• Strong written and verbal communication skills to support concise presentations, data analysis, and business recommendations in a comprehensive view.
• Ability to manage change with a creative and innovative thought process.
• Strong leadership skills with a can-do attitude & hands on approach.
• Self-starter who defines and leads, not follows, or stops at blockers, willing to push the boundaries.
• Service-related focus with the ability to place yourself in the position of the customer to understand their concerns, constantly reviewing methods to improve the customer experience.
• Management and stakeholder relationship building across multiple levels and interested parties.

Additional Information

What’s in it for you?

• Employee discount (hello ASOS discount!)
• 14 days paid annual leave + US bank holidays & an extra celebration day
• Discretionary performance related bonus scheme
• Paid private medical, dental & visual insurance
• Company match 401k
• Employee sample sales
• Benefits that focus on your health, wealth and inner self for you and your friends & family!
• Access to a huge range of internal & LinkedIn learning materials