Job Description

We are currently seeking 2-3 Customer Service Center Reps to work with a growing company located in Irvine, CA.

This position is primarily responsible for engaging with customers, patients, and business associates in a professional, and timely communication. Customer Service Representatives are responsible for ensuring the consistent delivery of customer service that exceeds expectations and increases customer/ patient retention in our centers through the conversion of phone calls into appointments.

RESPONSIBILITIES:

• Answers inbound telephone calls from current and prospective patients.
• Researches and resolves issues to ensure patient retention and satisfaction.
• Works direct with local doctors’ offices and surgery centers for any patient issues that need to be addressed.
• Maintain and update records as to the status of phone calls with patients.
• Ensures the proper paperwork is sent to new patients.
• Manages all call incoming calls with the utmost respect and act with a sense of urgency.
• Calls to confirm requested appointments made by patients on company online portal (no sales or cold calling)

REQUIREMENTS: To perform the job successfully, an individual should demonstrate the following competencies:

• Must have Call Center experience (1 YEAR MINIMUM)
• Excellent data entry skills
• Must be punctual and timely with attendance
• Experience explaining benefits, services and value-added propositions clearly in a remote environment is a plus(telephone calls).
• Possess a positive approach to customer service and experience in handling conflict in a professional manner.
• Knowledge of medical practice management software a plus.