Customer Service Representative
Job Description
In this position, your job duties shall include but not limited to:
· Enters orders and check inventory to ensure requested product price & availability
· Assist with placement of orders, refunds, or exchanges
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Effectively communicating with customers (via telephone, email, mobile phone, messenger DAILY)
· Acknowledge and resolve customer complaints
· Knowing our products inside and out so that you can answer questions
· Communicating and coordinating with colleagues as necessary
· Providing feedback from customer service
· Respond to all warranty/fitment/logistic issues
· Check in Vehicles
Required Qualifications.
· Associate Degree or equivalent accounting related working experience
· 1+ years of experience with customer service
· Proficient in MS Excel, Word, Outlook is required
· Strong attention to detail with a dedication to accuracy
· Excellent written and communication, customer service, organizational and problem-solving skills, and attention to detail
· Good understanding of business ethics
· Experience with NetSuite and online invoice systems is a plus
· Ability to work independently and as part of a team