Benefits:
Free food & snacks
Training & development
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
The Lash Lounge Shiloh is one of three family owned growing salons in the St. Louis area and are part of the most successful lash extension franchise in the United States with over 130 locations. We offer a complete menu of services including Lash Extensions, Perming, Tinting, Threading, Brow Laminations and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes (We call it Lash Integrity) and brows. Lashes and brows are our focus which is why we do not do nails, hair, tanning or any other beauty treatemen. Lashes and brows is what we do best.
The Lash Lounge Shiloh champions our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. Join our team and showcase your leadership skills in our vastly growing Lash Lounge family. .
WHO WE ARE LOOKING FOR:
The Assistant Manager reports directly to the Manager and the owner. The Assistant Manager position is a high-profile leadership position responsible for the salon's overall coordination, and operational success. The Assistant Manager supports the Manager to ensure the salon meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, and member retention. The Assistant Manager provides direct daily support to their team and offers ongoing leadership, motivation, and staff development. The Assistant Manager is responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The Assistant Manager will also act as the salon ambassador to provide each member an unforgettable experience as well as attend local events to improve our brand and recruit personnel.
RESPONSIBILITIES:
Encourage and support a "drama free" salon
Hours include evenings and weekends
Reports Directly to the Manager
Assists with the daily operations of the salon
Smoothly operate the salon in the Manager's absence
Supports compliance with Salon protocols and best practices
Maximize sales and membership participation
Make sure both guests and team members are scheduled efficiently and effectively
Provide daily support to team members
Coach and develop team members
Ensure each guest has a unforgettable and consistent luxury experience
Be phone and text responsible after hours, if needed
Support the Manager with the hiring and onboarding of new employees.
REQUIRED SKILLS:
Be self supervised
Be phone and text responsible after hours if needed
Front Desk experience preferred
Sales experience preferred
Weekly inventory report
Exceptional customer service skills.
Exceptional telephone skills as well as dealing with guests in person
Ability to call guests with professional phone etiquette
Supervision and/or management experience a plus
Appointment and point of sale software experience is a plus!
WHY JOIN OUR TEAM?
Salary commensurate with experience
Bonus Plan
Paid time off
Free lash extensions and all other salon services
Employee discounts on retail products
Discounts for family or BFF
Fun and rewarding work climate
If you love the challenge of growing a salon and taking an established business to new heights, then this is the position for you! If you are awesome at dealing with customers, motivating staff, achieving goals, are interested in personal development and want to see your team grow, please submit your resume. We would love to meet you!