Job Description

JOB DESCRIPTION SUMMARY

The Associate Salesforce Business Analyst role at Jack Link’s will partner with others in the Global Salesforce Team and with Business Teams across the enterprise to support existing solutions and participate in enhancements and rollouts of new Salesforce capabilities. The role is a blend of system support and data management, partner assistance and training, and project work.

Duties and Responsibilities:

**System Support & Data Management **

• Collaborate with developers, SMEs and the Global SF Team leadership to translate business requirements into technical solutions.
• Track, document, and follow up on bugs and enhancements.
• Light configuration as needed
• Contribute to process documentation for Salesforce systems and integrations
• Support data quality through recurring maintenance activities using imports/exports tools like Data Loader, Salesforce Inspector, or Data Import Wizard.
• Develop and maintain reports and dashboards.
• Assist in testing activities. Evaluate risks of system changes across regions and markets.
• Maintain sandbox environments.
• Other duties as assigned

**Partner Support & Requirements Gathering **

• Working with business partners (SMEs, End-Users, Country Leads, IT, others), collect and analyze business needs and user requirements through workshops, interviews, and process reviews.
• Document user stories, use cases, and acceptance criteria. Maintain the product backlog in alignment with the SF Global Team.
• Provide first-level support to users to resolve issues with access, data entry, navigation and related needs.
• Educate country SMEs and provide SME support for the teams without one.
• Develop and maintain training materials
• Organize partner meetings, meeting follow-up activities, assemble presentations, and perform other similar activities.
• Conduct training sessions and onboarding for new users.
• Support regional and international Salesforce rollouts and new-hire onboarding.

Project Support

• Under the direction of the Salesforce Global Lead, manage small projects or lead cross-functional initiatives
• Participate in Salesforce-related projects and system enhancements
• Coordinate closely with Developers, SMEs and the Global SF Team
• Compile potential risks of system changes across regions and markets to share with the Global SF Team

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Team Member to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the Team Member is regularly required to sit, use hands and fingers, handle, or feel and talk or hear. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must occasionally lift and/or more up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The work environment is a plant/office setting with varying degrees of temperatures and noise levels. Exposure to manufacturing equipment movement and wet/slippery floors. However, the vast amount of work is conducted in a climate-controlled office. Travel may be required.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• BS or BA Degree or equivalent work experience
• Skilled in Microsoft Office tools including Excel, PowerPoint, Outlook, Teams, Azure DevOps
• 2+ years as a Salesforce Analyst, IT Business Analyst or equivalent
• Hands-on Experience with Salesforce including one or more of the following: Salesforce Consumer Goods Cloud, Salesforce Service Cloud, Data Cloud, Salesforce Security and Permissions Management, Data Migration.
• Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Solid written and verbal communication skills
• Analytical and problem-solving skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Self-motivated and self-directed; Fast learner
• Attention to detail and documentation
• Able to perform efficiently and effectively without oversight in a fast-paced environment in which the requirements are not always well defined and priorities change frequently
• Experience with requirements gathering, prioritization, collaborating across multiple business teams
• Ability to travel up to 15%

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES

• Fluent in German/English
• Salesforce certifications, administrative and configuration experience

Additional Information

The salary range for this role is $68 ,000 – $80,000 (Annually). Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience. Base pay is just one component of Jack Link’s Total Rewards package for Team Members. Other rewards may include annual incentive and program-specific awards. Jack Link’s provides a variety of benefits to eligible Team Members, including medical, dental and vision benefits, life and disability insurance, 401k participation, paid holidays, and paid time off.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees

All your information will be kept confidential according to EEO guidelines.