Job Description

AST is an industry leading, full-service, tech-enabled professional services firm that helps companies and shareholders across North America maintain momentum through the use of secure corporate data, analytics, advisory services, and strategic approach. AST is searching for Customer Service Representatives who meet the below qualifications.

VIRTUAL CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY)

AVAILABLE SHIFTS

MONDAY-FRIDAY 8AM - 4PM / 9AM – 5PM / 12PM – 8PM EST (RATE: $13.50)

Successful candidates will be extremely professional, possesses excellent reading and verbal communication skills. Are able to multi-task in a high volume production environment and maintain expected performance levels.

HERE IS WHAT YOU NEED:

• Must be at least 18 years old to apply
• Must be able to work remotely from a safe, private and quiet work location
• Must have excellent phone etiquette
• Must possess your own computer equipment with the following specifications:
• WINDOWS enabled PC (no IPADs, IMACs or CHROMEBOOKs).
• WINDOWS operating system WINDOWS 7 or higher.
• WINDOWS Internet Explorer needs to be installed as the default browser.
• Must have at least 4GB of RAM
• Unmetered private high-speed internet access (no standalone hotspots/cell phone hotspots accepted).
• Laptop must also have the following a soundcard; 2 available USB ports & web cam (can be integrated or stand-alone)
• USB connected headset with noise cancelling features (USB or Pin Port - 3.5mm AUX)
• If selected, you will be required to have the RSA token app downloaded to your cell prior to training.

RESPONSIBILITIES

• Provides telephone support for Shareholders, their representatives, and the investment community.
• Develops a thorough knowledge and understanding, through AST’s training, of the services offered by clients to their Shareholders and keep up-to-date on circumstances which affect Shareholders.
• Responsible for answering calls for a baseline of 7 hours daily
• Schedule adherence and punctuality are vital
• Maintain required performance metrics and undergo additional training and coaching, as needed.
• Ensure compliance with policies, procedures and regulatory requirements

REQUIRED SKILLS

• Call Center experience preferred
• Requires excellent customer service skills. This includes but is not limited to positive attitude and pleasant tone in all call scenarios
• Comfortable working in a remote environment and communicating with peers and supervisors through chat
• Demonstrated, strong verbal communication skills and strong reading comprehension skills
• Strong listening skills
• Ability to quickly navigate through electronic reference materials and support guides
• Financial or Transfer Agent Background welcomed
• Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)

Company Description

American Stock Transfer & Trust Company, LLC (AST) is a full-service, tech-enabled professional services firm that helps companies and shareholders across North America maintain momentum through the use of secure corporate data, analytics, advisory services, and a strategic approach to every interaction. AST was originally founded as a transfer agent in 1971. Through organic growth and strategic acquisitions, AST pioneered a new model of integrated services in the industry. Our affiliates now include AST Trust Company (Canada), D.F. King & Co., Inc., and Donlin, Recano & Company, Inc. Together, we lead the industry with a comprehensive portfolio that includes transfer agent and registrar services, corporate governance and advisory services, issuer and mutual fund proxy services, equity plan solutions, restructuring services, and class action and mission critical services. Every day, through every interaction, we help clients streamline mission-critical operations, increase efficiencies and remove operational obstacles so that they can focus on moving their companies forward – in communications, in strategic planning, and in growth.