Job Description
JOB DESCRIPTION:
Provide direct over-the-phone assistance to customers inquiring about potential or existing benefits. Duties include providing case management assistance to consumers.
EXAMPLES OF WORK
Conducts initial, over the phone, interviews with clients, assisting with application process and gathering information for use in eligibility determinations or case plan development. Refers clients to other agencies, community resources, and service providers, as appropriate. Obtains necessary verifications and release forms. Schedules client appointments as appropriate. May perform case management or eligibility determination tasks under close supervision. May determine client eligibility for emergency or other benefits as assigned. Coordinates services with other offices, departments, consultants, and community agencies.
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.