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Customer Support

ATP Direct

Customer Support

Columbus, OH
Full Time
Paid
  • Responsibilities

    Job Description

    Company Description We handle customer service, public relations, branding/marketing, and business development for large scale brands who need further support for their customer bases. We are currently hiring for full time and part time permanent salaried roles. All positions require authorization to work in the US and a background check screening.

    Job Description We are seeking a Client Service Specialist to join our team. This highly organized and motivated professional will serve as the first point of contact for client questions. This position will manage various company processes and provide general support on projects across all departments.

    Salary range: $40000 - $50000 per year.

    RESPONSIBILITIES:

    • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
    • Answering and directing customer quaries.
    • Implemented quality communication, customer support, and product representation for each client.
    • Update customer information in the customer service database during and after each customer itneration.
    • Strive to reach weekly team goals.
    • Assists in marketing budget development and cost tracking.
    • Stay abreast of assigned client workflow documents and modify daily work as indicated.
    • Strictly adhere to company compliance standards and attend all required training.

    Qualifications

    • Bachelor's Degree in Business or a related field preferred.
    • Problem-solving ability.
    • High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    • Strong communication skills required.
    • Ability to work well under pressure and meet tight deadlines.
    • Ability to balance a strategic and creative mindset with meticulous attention to detail.
    • Previous experience in a management position is an asset.

    Additional Information

    • This job is not remote
    • Disability Insurance
    • Employee Assistance Program
    • 401(k) Matching