_OVERVIEW _ ATP's flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student's access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way. _QUALIFICATIONS _

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, required
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

 _KEY RESPONSIBILITIES _

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and Checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
• Records and updates student tracking system to reflect student success
• Conducts ATP Housing bi-weekly inspections
• Reports to the Training Support Manager - Western Region and works with Training Center Flight Standards Instructors (Leads) to ensure safe, efficient, successful Training Center operations 
• Be able to use google drive to include but not limited to google doc and google sheets
• Be able to use Word and Excel
• Preferred experience with FAA part 61 and 141 logbook entries. flight training, and certification requirements
• Must be attentive to detail
• Willing to learn on a continuous basis
• Able to focus and maintain awareness under stress
• Problem solving skills and innovation when facing new and old challenges

_PAY & BENEFITS _ ATP offers a comprehensive employee benefits program, including:

• Starting pay commensurate with experience
• ATP offers a comprehensive employee benefits program, including:
• $15,000 Employer Paid Life Insurance
• Medical coverage (Employer pays 60% of total premiums)
• Dental/Vision/Life Insurance
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance 
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
• 13 Paid Time Off Days per Year (PTO is earned on an accrual based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.)
• Ask about our TRAINING SUPPORT SPECIALIST -to- ATP STUDENT -to- AIRLINE PILOT Career Path Benefit!

_SCHEDULE _

• Typically - Monday thru Friday, 8:00 AM to 5:00 PM, however, some flexibility is required.

_PHYSICAL DEMANDS _

• The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.