_OVERVIEW _ ATP's flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student's access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist supports local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way. QUALIFICATIONS

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, required
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

 KEY RESPONSIBILITIES

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
• Records and updates student tracking system to reflect student success
• Conducts ATP Housing bi-weekly inspections
• Reports to the Training Support Manager - Central Region and works with Training Center Flight Standards Instructors (Leads) to ensure safe, efficient, successful Training Center operations

_PAY & BENEFITS _ ATP offers a comprehensive employee benefits program, including:

• Starting pay based on requisite experience
• ATP offers a comprehensive employee benefits program, including:
• $15,000 Employer Paid Life Insurance
• Medical coverage (Employer pays 60% of total premiums)
• Dental/Vision/Life Insurance
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance 
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
• 13 Paid Time Off Days per Year (PTO is earned on an accrual based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.)
• Ask about our TRAINING SUPPORT SPECIALIST -to- ATP STUDENT -to- AIRLINE PILOT Career Path Benefit!

SCHEDULE

• Monday through Friday 8:00 AM to 5:00 PM, however, some flexibility is required.
  • This training center is open 7 days a week

PHYSICAL DEMANDS

• The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.