Job Description

Job Description As an ITSM Developer, you will enhance and maintain ATPCO's incident and request management tools, including ServiceNow and Jira. You will also work on CRM, Financial Management, and other enterprise tools used across ATPCO. You will be an integral member of the Enterprise Software Team that oversees all shared applications used by ATPCO and our customers to ensure that internal and external business can be done efficiently.

You will:

• Design, configure, and develop off-the-shelf products used by ATPCO employees and contractors
• Provide end-user support and training in use of the products
• Work with internal stakeholders to develop solutions to business problems using ATPCO’s back-office products
• Work with vendors to help ATPCO to maximize the value it can get from its products
• Work collaboratively with engineering teams to prioritize, estimate, and complete assigned work
• Influence the selection and implementation of products using objective data and technical expertise

The Ideal Candidate:

• Prior working experience with ServiceNow
• Prior experience with JavaScript
• Experience using Scribe for data migration
• Is insatiably curious and likes to learn new technologies
• Familiarity with Atlassian products (Jira Service Management and Confluence)
• Experience with Workday, HubSpot, Asana, Aha!, or SharePoint is a plus
• Ability to create reports and dashboards using Tableau, Power BI, or built-in reporting modules
• Familiarity with Kanban and working in an agile product development environment

Additional Information ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. From shopping to settlement, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.

Employees are eligible for our benefits package including employer matched 401(k), group health insurance and wellness programs, paid time off, tuition reimbursement, standby flight program and employee collaborated work and life standards.

We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.

Atlassian, JavaScript, ServiceNow, Jira, Confluence, HubSpot, Asana, Aha!, SharePoint, Workday