Job Description

Client Requisition Number: TMO-REQ-019530 Job Title: Amplitude Solution - Operator Specialist Company: Thermo Fisher Scientific Job Location: South San Francisco, CA Job Duration: 12 Months+ (possibility of conversion) Pay Rate: $21-$30/hour

Job Description: The Amplitude Solution – Operator Specialist is a customer on-site resource focused on providing support, training and guidance for the company's Amplitude Solution. The scope of this role includes supplemental customer training, monitoring customer use of the system, identifying customer operational errors, proactively preventing system failures and acting as a liaison between the customer and the company's & Support teams. The Operator Specialist will work closely with Amplitude Solution customers and foster strong collaboration and communication with assigned customers.

Key Responsibilities: Quickly and effectively learn to operate and recover from minor errors on the Amplitude Solution and transfer knowledge to customer Provide customers supplemental training on the use of the Amplitude Solution Monitor customer use of the Amplitude Solution and ensure the system is ready to process samples prior to initiating runs Act as a liaison between the customer and the the company's Service and Support teams when instrument/application issues require expert support. Communication with customer leadership regarding errors occurring and recommend actions to drive operator success Collaborate with regional/district level service, support and sales leaders to develop recommendations for Amplitude Solution training and operation improvements Identify opportunities to drive efficiency and process improvements on the Amplitude Solution Diligently track key performance indicators and customer use of the Amplitude Solution May perform other related duties as required and/or assigned.

Qualifications: Bachelor’s degree in a life sciences or engineering discipline plus strong technical/scientific aptitude. Experience working in a laboratory environment. Ability to work independently, self-driven and motivated Strong customer focus and desire to ensure customer success Exceptional communication skills as well as analytical and observation skills Embodies company 4i values of integrity, intensity, innovation and involvement. Ability to work weekend or evening/night shifts, open to a variety of shift options and workweeks (3 on 4 off, 4 on 3 off) Willingness to travel up to 40%

Proficient with computers High level of attention to detail along with strong communication and organizational skills Ability to work independently and within a team environment Liquid handler/automation experience in a laboratory environment Clinical lab experience would be great LIMS (Laboratory Information Management System) experience or understanding/knowledge is a plus Molecular biology understanding/familiarity

Company Description

ATR International is a staffing and consulting leader that serves the IT, engineering, accounting & finance, professional, manufacturing, and scientific industries. Founded in 1988 as a two-person Hispanic-owned business, we have grown to serve Fortune 500 organizations while putting more than 35,000 people to work totaling over 14 million working hours. Our entire business model is based on building relationships and deep connections with our diverse base of clients, contractors, internal staff, and local markets.