Job Description
Service Solutions Manager
ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.
RESPONSIBILITIES:
· Work in partnership with your division’s Back-End team and the Global Regional Service Leaders to grow our asset intelligence and deliver value-added services.
· Responsible for bookings forecast, pipeline management and exceeding bookings plan.
· Provide value-added input into services global FE processes and products when needed.
· Implement and maintain performance/talent management practices for your team.
· Deliver effective pipeline reviews with their team, global colleagues and supervisors.
· Provide governance and interventions to ensure continuous performance improvements in our front-end execution that deepens our returns from customers.
· Travel to customer sites as needed to provide critical input in the development and closing of major opportunities.
· Develop and deliver detailed solutions based on customer’s costs, scope of operation and needs. Ensure that proposals are delivered to margin expectations.
· Manage the day to day customer activities and interactions of the Rolling Meadows SME Team; leveraging your team's touch points with customers to up-sell.
· Schedule monthly program reviews with the customer to discuss system performance, manage customer feedback and update them on open issues; document and execute on agreed actions.
· Leverage CAPEX in production, FAT and SAT to promote/sell additional services.
· Support the closure of outstanding financial transactions.
· Maintain data in the CRM; leveraging it to manage customer relationships and opportunities.
· Effectively articulate the value proposition of ATS Services to colleagues, customers and industry contacts.
QUALIFICATIONS
EDUCATION:
· B.S. in Engineering/Sales or Business Management or equivalent experience - MBA a plus.
EXPERIENCE:
· 8+ years of commercial or sales leadership experience in a technical capacity, with a results-orientated background.
· 5+ years supervising, training and developing direct reports.
· Self-driven, pro-active, creative, resourceful and goal orientated.
· Experienced in the use of a CRM.
· Possesses excellent time-management and project-management skills.
· Resilient, ability to stay calm under pressure, self-driven, attentive to detail, and consistent
· Proficient with Microsoft Word, Excel, Power Point, and Outlook.
· Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.
We are an equal employment employer. All applicants considered are subject to a pre-employment screening.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
JOIN THE WINNING TEAM AT ATS AUTOMATION, A GREAT PLACE TO AUTOMATE YOUR FUTURE! TAKE YOUR PLACE AMONG THE BEST IN THE BUSINESS AND GROW YOUR CAREER WITH THE LIFE SCIENCE CHICAGO DIVISION AT ATS. WE ATTRACT SOME OF THE MOST TALENTED AND MOTIVATED INDIVIDUALS FROM A RANGE OF FIELDS, WITH OUR GLOBAL OFFERING AND GROWTH OPPORTUNITIES AS WE EXPAND THROUGHOUT THE WORLD. WE WANT YOU TO BE A PART OF OUR TEAM!!! WATCH US WORK HERE!
WORK IN AN ENVIRONMENT WHERE A PASSION FOR INNOVATION IS COMBINED WITH AN UNCOMPROMISED COMMITMENT TO QUALITY.
BENEFITS ATS LIFE SCIENCES CHICAGO OFFERS: