Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.

Position: AV Technician

Location: Fort Eustis, VA

Position Type: Permanent position

Travel: N/A

Job Description

On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines

Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.

Troubleshooting and creatively working around rooms that are "hard down”

Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance

Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.

Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems

Managing site inventory and spares with the use of a database

Managing/completing Quarterly Preventive Maintenance project and weekly status reports

Creating/resolving break-fix tickets by monitoring the client ticketing system

Escalating large break-fix issues and workarounds to the VC Lead Technician

Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations

Support shall extend across both NIPR and SIPR communication mediums.

Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.

Qualifications

Required - Secret Security Clearance

CTS Certification (must be able to obtain within 6 months of hire)

Required - Security+ CE Certification (IAT Level II)

2+ years audio/visual experience desired

Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)

Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.

Excellent customer service and written/verbal communication skills.

Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Employee Benefits:

Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.

Tuition assistance for continuing or career-related education.

Our cultural focus is on people and results - not bureaucracy.

Ample opportunity for career growth – we promote from within

Leadership takes a constructive interest in every team member’s success.

Work/Life Balance and flexible hours

Be part of a close-knit team that works and plays together and helps one another succeed.

You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.

Casual workplace

An open-door policy with all management