DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
AVANCE, Inc is seeking a qualified candidate for a Customer Service Clerk to perform the following duties:
Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail, and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.
Performs data entry activities to update customer records within authorized limits.
Gather client information for Income screening and health history.
Collect anthropometric measurement for all clients and graph values.
Perform biochemical collection in the form of a finger stick.
May act as a backup to a customer service section and an administrative support section.
May process work orders/requests and make changes to update customer account information.
May gather or collect information to generate reports, activity logs, etc.
Performs other duties as assigned.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.
MINIMUM LICENSE REQUIREMENTS
None.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
WIC ExperienceSELECTION/SKILLS TESTS REQUIRED
Application review and/or interview. However, the Department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 10
SALARY INFORMATION GRANT FUNDED POSITION
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Work Environment:
Work is generally performed in an office environment.
Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices).
Standard office equipment generally used includes:
ADA/ADAAA Statement
AVANCE is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, AVANCE does not discriminate against qualified individuals with disabilities in regard to application, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment. Moreover, it is AVANCE's policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of AVANCE's business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department.
EEO/AAP Statement
AVANCE values diversity and is committed to providing equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, genetic information, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. It is also our goal to employ and advance in employment women, minorities, individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.