About Awecomm

Awecomm is an exciting information technology firm delivering exceptional services to the small and medium business markets in Southeastern Michigan. Our Sprout platform provides complete IT services for our clients so they can focus on their core business. In addition, we help our clients innovate with technology and process, to further enable their growth and success. Our clients are at the center of our delivery model and always come first.

At Awecomm, we operate as a team and are always looking to add great new team members that share our values:

• Be Transparent – open and honest is not optional
• Be Helpful – enthusiastic, flexible, supportive, and team oriented
• Be Exceptional – together we can go beyond great, and be exceptional

If you share our values and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.

What you will be doing

As a Level 1 Computer Technician, you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. The set-up will include installing new Windows OS and client software to ensure optimal performance and exceed client expectations. You will also be assisting the onsite support team in completing hardware upgrades or resolving issues that require onsite support. You will work closely with our centralized Helpdesk and Onsite teams in order to ensure successful delivery of requested services. This is an excellent position for someone currently taking college courses, as the hours can be very flexible, and we offer a great learning environment. There may also be an opportunity for full time employment in the future. As a part of the Support Operations Team, we will need you to:

• Prepare, deploy and install hardware/software for clients
• Organize, track, and prioritize workload to exceed client expectations
• Manage, track, and report on hardware and software assets for clients
• Capture, track, and manage technical upgrade requests effectively and document in ticketing system
• Follow procedural documentation to setup and provision a variety of different technologies
• Assist in providing onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely

Experience & skills that will enable your success

• Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team
• Exceptional attention to detail
• Excellent communication and documentation skills
• Proven ability to provide exceptional client service
• Proven ability to know limits and seek assistance
• Strong focus on team success
• Ability and passion to continuously learn new technologies in a fast-paced environment
• Currently pursuing a Bachelor’s Degree in relevant technology field
• Available to work approximately 20-25 hours per week between the days/hours of 8:00am – 5:00pm Monday through Friday
• Is driven and passionate about technology, and advancing their career in IT
• Basic technical skills and/or ability to learn the following:
  • Windows OS
  • Workstation imaging and prep for deployments
  • Laptop and Desktop Hardware troubleshooting
  • Email and Active Directory user setup

Why you will excel and love working at Awecomm

You will fit right in if you love to provide great service, work as a team, and love technology. Some key indicators include:

• Excited and passionate about learning new technology
• Own your experience, and be proud of it
• Want to collaborate with others to solve problems and find a better way
• Always looking to make improvements – continuous improvement focus and really enjoy making an impact
• Drive and embrace change
• Put the needs of others, especially clients, first
• Excited to come to work every day and help the team succeed
• Flexible and have a positive attitude

Additional Reasons to love Awecomm

• Awecomm culture and values
• Casual work environment
• Work with great team members committed to the overall success of the team
• Fun office events
• Free gym access with showers at the PNC Tower
• Access to golf simulator at the PNC Tower
• Walking distance to several restaurants in Troy
• Office lounge, snacks, and free flavored water and soft drinks
• Competitive pay and benefits
• Career advancement with free career development