Job Description

The Benefits Administrator is responsible for supporting HR core operations by serving as the subject matter expert of benefits plans, programs and policies. This role will actively interact with managers, employees and third-party administrators (TPA) to ensure timely, accurate and quality service delivery. Plan and schedule employee communication and ensure recordkeeping and files are organized and compliant. Benefits and HR knowledge, teamwork, process-orientation, relationship management, responsiveness, and effective communication, as well as attention to detail are critical aspects of this role.

• Serve as the primary point of contact for managers, employees, HR, and Payroll for all benefits inquiries. Responsible for and follow-up on all Benefit Hotline and Email box inquiries.

• Manage the enrollment process for all benefit plans: medical, dental, vision, 403B, flexible spending accounts, long term care, life insurance, legal plans, ancillary plans and any new benefits plans.

• Responsible for the benefits presentation for newly eligible employees, ensuring PowerPoints, benefits packets and enrollment procedures are up to date and presented to staff in a clear and consistent manner.

• Support the annual benefits open enrollment process, including staff communications, employee self-service portal review and approvals, and benefits website updates.

• Provide oversight and administration of Businessolver benefits administration tool.

• Develop relationships with TPAs and work with them to resolve issues. Coordinate resolution of benefit issues with broker’s Benefit Advocate Center.

• Monitor plan eligibility and other restrictions to ensure compliance with plan provisions and government requirements.

• Complete regular billing reconciliation, data audits and reporting. Ensure accuracy of all benefits functions, including eligibility, enrollment, reporting, terminations, 401k and daily life event processing/clean up.

• Oversees the administration of COBRA and works with vendor to resolve potential issues.

• Maintain up-to-date knowledge of laws, legal rulings, regulations, general HR practices and agency policies.

• Assist HR Operations with coordination of on-boarding processes, payroll change notices, separation notices and benefit enrollment changes and serve as trained backup for assigned HR Operations functions.

• Participates in departmental special projects and new initiatives, as appropriate.

Qualifications

• Bachelor’s Degree in related discipline, or equivalent combination of education and experience, with one or more years direct HR or recruiting experience required.

• Minimum of 2 years of benefits experience required.

• Excellent analytical, problem-solving, and organizational skills required.

• Excellent listening, written and verbal communication skills required.

• Knowledge of relevant federal, state and city regulations, affecting employee benefits programs.

• Demonstrated knowledge and use of technology and database systems to manage projects, organize work and communicate effectively with others. Prior experience with UltiPro and/or Businessolver is a plus.

• Proven ability in managing customer service requests in timely, accurate and professional manner.

• Demonstrated competency in Microsoft Office applications, especially Excel, Word and Outlook.

• Experience in independently implementing and enhancing, as needed, operations processes.

Salary for This Role: $60,000

Additional Information

AHRC New York City provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation or any other protected characteristic as established by law.

All your information will be kept confidential according to EEO guidelines.