Job Description

We are seeking a Desktop Support Level 1 to join our team! You will resolve computer-related issues for your clients. 

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields

• Ability to build rapport with clients

• Strong troubleshooting and critical thinking skills

• Positive and professional demeanor

  • Deskside Technician I Responsibilities include, but are not limited to:

•  Supporting IT equipment in large corporate/Logistics Center environment

•  IMAC Support – IT equipment Install/Move/Add/Change 

• Track and resolve customer incidents and requests through the ServiceNow ticketing tool •

• Troubleshoot and resolve hardware and software issues for Windows and MAC devices

• Restoration and migration of user data 

• Smart Hands support to assist other support groups such as networking, server and telecommunication teams • Printer and peripheral device support

• Wireless access points (WAP) support and troubleshooting

• Inventory management of IT assets including asset auditing

• Video Conference room equipment support and meeting support • Execute and follow appropriate KB articles • Special event support including potential after hours support requirements 

• VIP support Required Qualifications include: • Windows and MAC hardware and software troubleshooting skills and experience • Excellent verbal and written communication skills

•  Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment • Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP. 

•   High School Diploma (required) • Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience: • A Minimum of 3 years of experience in a related field Preferred Certifications: • Comp TIA A+ • MCDST – Microsoft Certified Desktop Support Technician • MCSA – Windows 10