CLIENT SERVICE REPRESENTATIVE
WHY AZPRO?:
Do you feel appreciated in your current role? Is your current work environment healthy and life giving? Do you feel you are being utilized at your maximum potential?
At AZPRO, we believe that people deserve to love what they do and who they do it with. That drives our daily purpose of building a kick-ass company with amazing people and outstanding results so that we can all experience personal and financial freedom and live our best lives.
AZPRO is an employee-owned large format printing company located in Avondale, Arizona. We are a fast-paced group that focuses on providing our clients with exceptional service. We are looking for a Client Service Representative who can ensure the highest level of service to our clients while focusing on growing their book of clients.
WHY You?:
- You describe yourself as assertive and a creative problem solver.
- You thrive in a competitive environment.
- You take initiative with a proactive mentality.
- You are full of energy and a high sense of urgency.
- You provide outstanding customer service and communication.
- You enjoy meeting face to face to discuss projects.
- You can handle multiple projects and priorities at one time.
- You enjoy solving challenges.
ABOUT The Opportunity:
- Earn our clients’ business through excellent service—with a sense of urgency and eagerness to say “yes”.
- Focus on making our clients’ lives easier—this includes internal clients (other teams) as well.
- Understand our clients’ “why” and offer solutions that meet their goals.
- In-office service role with a willingness to be at your desk and busy.
- Respond to all inquiries within 4 hours.
- Maintain and log all sales functions in the CRM system.
- Gather all information prior to quoting/writing a job: files, scope, creative direction, timelines, budgets, etc.
- Estimate & include all costs for jobs, including out-of-town travel or outsourced products and installation, lifts, etc.
- Accurately write work orders for all jobs, understanding the full scope of those jobs and ensuring that all other team members can understand the scope of the job based on the work order alone.
- Complete site surveys as needed. Occasional travel may be necessary, depending on specific client needs & location.
- Work with the Business Development Manager (BDM) to ensure that we are maximizing our clients’ experience with AZPRO.
- Grow individual client spend.
- Attend client maintenance meetings to keep in touch, address any concerns, and complete needs analysis. Occasional travel may be necessary, depending on specific client needs & location.
- Be the expert to the client, offering improved marketing options and possible solutions to any hurdle they may have that AZPRO can affect in a positive manner.
- Cover for other CSR’s in the event of them being off when necessary.
- Participate in team meetings - i.e. voice opinions and bring all issues to the table to help improve the client services team.
- Drive a personal commitment to continuous improvement and learning to better skills to improve client relations and offer solutions, to include participation in training and leading training, as assigned by team lead.
Company Benefits
- 100% Employee-Owned Company
- 100% medical/vision/dental premium paid for team member
- Parental Leave
- PTO, Sick Pay, Holiday Pay
- 401(k) with up to 4% match
- $100,000 employer paid life insurance
- Company closed between Christmas Eve and New Year’s Day (paid as holiday)
- SmartDollar™ Membership—get a handle on your personal finances
- Lifetime Fitness™ Membership discount
As part of the applicant process, we would like to ask you to find 6-7 uninterrupted minutes to take a survey. We want to ensure you are a good fit for us and we want to be a good fit for you. We want this to be a win-win situation and most importantly, we want you to love coming to work every day. Only applications that complete the assessment will be considered for hire.
- Take the survey here: https://go.cultureindex.com/s/UkxxSHQ4nj