Job Description

Summary/Objective

This job will primarily consist of all aspects of sales to include processing quotes, orders and invoices.  The role will assist customers with orders up by phone, fax, will-call and email. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greets and assists Will Call customers and patrons upon entering the facility. Answer incoming calls for customer service and/or sales. Data entry of quotes, orders, and invoicing when needed. Collect payments for in-store sales. Research account information utilizing a computer, phone, fax, and email. Act as a liaison between customers and sales representatives to resolve any issues. Facilitate the resolution of customer issues (product, install, backorders, delivery, etc.) Promptly respond to internal and customer inquiries. Maintain and build customer relationships. Organize work area for orderliness at all times.

Competencies

Communication Proficiency Organizational Skills Mathematical Skills Thoroughness Technical Capacity Personal Effectiveness/Credibility Interpersonal and Organizational Skills Time Management Skills Attention to Detail and Accuracy Problem Analysis and Problem-Solving Abilities. Must be able to communicate clearly by telephone and email.

Company Description

About The Company AZ PARTSMASTER is a full line Maintenance Supplier (MRO supplier) of HVAC, Appliances & Appliance Repair Parts, Electrical & Lighting Supplies, General Maintenance Supplies, Tools, Hardware, Janitorial Supplies, Lawn & Garden Supplies, Plumbing Supplies and Pool Supplies. Providing an extensive inventory in all categories. We are a customer service oriented company that provides our employees with opportunities for professional growth. We offer a wide range of challenging career options, career advancement opportunities, and a dynamic work environment. We encourage our employees to develop skills to meet the demands of an ever-changing work environment, providing them with opportunities to achieve personal and professional goals that will make them valued contributors throughout their careers. Partsmaster is an MRO supplier to the multi-family housing vertical. OK, let’s be real, what we do is sell toilet seats, chlorine, light switches, HVAC equipment, doors and more than 6,000 other items to owners and managers of apartments. Still with me? We currently have 9 branch locations throughout the nation, with additional locations in the planning stages. But we can only grow if we build a team focused on continual improvement.