Job Title: AZDOR - Call Center Agent (Local Only/Remote) Client Job ID: AZ 8153 Location: N/A, Arizona (Remote – Must live within 1 hour of Phoenix or Tucson) Duration: 6 months 2 days

Job Description: SOAZ - Req #8153 - AZDOR - Education and Compliance is seeking a Call Center Agent. NEW SUBMISSIONS ONLY. Candidates previously submitted to postings 5103, 5258, 5662, 7366, or 7550 will not be considered.

This is a fully remote role after the first day onsite orientation at 1600 W. Monroe St., Phoenix, AZ, 85007. Candidates must have 1 year of recent call center experience.

Position Highlights:

Serve customers professionally via inbound phone calls related to individual and business tax compliance and inquiries.

Possibility for future permanent employment for high performers.

Pre-employment checks required: state/federal criminal background, fingerprinting, Arizona tax record review (5 years).

Flexible schedule required within 7:45 AM – 5:15 PM, Monday through Friday.

Intensive 3-week training: 8:30 AM – 5 PM (attendance critical).

Fully remote after orientation with hardwired internet (5G routers allowed with prior IT setup).

Candidates must be able to transport work equipment (micro desktop, 2 monitors, keyboard, mouse, headset) to/from home.

Responsibilities:

Answer inbound calls in a fast-paced environment

Resolve Tier 1 issues

Review taxpayer accounts

Verify, gather, and update key information simultaneously

Educate taxpayers on online resources and tax policies

Submit payment arrangement requests

Document actions in multiple systems

Participate in team engagement activities

Meet performance expectations

Required Skills:

1 year of call center experience in fast-paced environments

Strong multitasking ability

Basic Microsoft Word, Excel, and Google Workspace skills

Basic math (addition, subtraction, multiplication, division)

Excellent written and verbal communication

Strong interpersonal and organizational skills

Goal-oriented and creative problem solving

Quick learner

Preferred Skills:

Spanish-speaking

Experience in national call centers (finance, banking, insurance, telecommunications)

Associates Degree or higher

Experience with process improvement activities

Education:

Required: High school diploma or equivalent

Preferred: Associates Degree or higher

Flexible work from home options available.