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Customer Service Specialist

Aal Chem

Customer Service Specialist

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    Aal Chem LLC is a wholesale chemical distributor established in January 2002 and headquartered in Grand Rapids, Michigan. Aal Chem owns and operates four warehouses, which also incorporate a HAZMAT facility, analytical laboratory, and chemical blending capabilities.

    At Aal Chem, we take whatever is required to ensure the unique needs of each customer is met. We have grown through strong relationships, innovation, and dedication, resulting in an incredible average annual sales growth of 35% per year. Along with our dedicated one-on-one focus on customer needs, we attribute our growth to consistently reinvesting in our infrastructure, inventory, and our most important asset, people.

    From two employees during its first year of operation in 2002, Aal Chem has grown to a staff of more than 50 employees whose dedication is instrumental in ensuring that our customers get the chemical products they need on a timely basis.

    To support our growth, Aal Chem is seeking an experienced CUSTOMER SERVICE SPECIALIST to join our team. An integral position within our organization, a CSP in business-to-business sales can be the first line of contact with our clients. Our CSPs create relationships with clients through prompt and accurate communication, detailed processing of sales orders and continued follow-though to meet customer and sales department needs.

    Specific responsibilities will include:

    • PROCUREMENT: Process orders, check orders for accuracy, up-selling/suggestive selling, follow-up on back-orders, verify expiration dates, create shipping labels, print out packing lists, send invoices, and check credit lines.
    • RECORD RETENTION: Compile and update physical or digital files on clients, leads, expenses, and sales, monitor back-ordered items and inventory.
    • SUPPORTING OUTSIDE SALES REPS: Serve as the point of contact for sales representatives who are in the field.

    Qualified candidates will meet the following requirements:

    • Previous experience in a customer service/sales support role.
    • Associate degree in business or a similar field preferred.
    • Exceptional interpersonal, customer service/sales, organizational and communication skills (both verbal & written).
    • Strong attention to detail, the ability to manage multiple priorities, patience, and flexibility.
    • Computer savvy with experience using an ERP system, Excel spreadsheets, Word, and the Internet.

    PHYSICAL DEMANDS & ABILITIES

    • Frequently sitting for extended periods of time
    • Must utilize verbal skills (spoken and heard) to answer phones and co-worker communications

    Aal Chem offers a competitive wage and benefits package including the following:

    • Quarterly profit sharing bonus
    • Medical, dental & vision insurance
    • Life insurance
    • 401(k) with 3% company Safe Harbor contribution + profit sharing
    • Company pension
    • Short term Disability insurance
    • Generous Paid Time Off

    For more information regarding Aal Chem, please visit our website at aalchem.com

    Aal Chem is an Equal Opportunity Employer

    Company Description

    Aal Chem LLC is a wholesale chemical distributor established in January 2002 and headquartered in Grand Rapids, Michigan. Aal Chem owns and operates four warehouses, which also incorporate a HAZMAT facility, analytical laboratory, and chemical blending capabilities. At Aal Chem, we take whatever is required to ensure the unique needs of each customer is met. We have grown through strong relationships, innovation, and dedication, resulting in an incredible average annual sales growth of 35% per year. Along with our dedicated one-on-one focus on customer needs, we attribute our growth to consistently reinvesting in our infrastructure, inventory, and our most important asset, people. From two employees during its first year of operation in 2002, Aal Chem has grown to a staff of more than 50 employees whose dedication is instrumental in ensuring that our customers get the chemical products they need on a timely basis.