Job Description

Job Description

SET SCHEDULE (MON-FRI) ~ CONTRACT ROLE ~ PTO ~ BENEFITS & MORE!

Summary of the Call Center Customer Service Representative

We are seeking candidates that will go above and beyond to meet our customers' needs. The Call Center Agent will assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The Call Center Agent will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities of the Call Center Customer Service Representative

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications of the Call Center Customer Service Representative

• Good computer skills and attention to detail
• Ability to anticipate customer needs and problem solve
• Telephone etiquette and active listening
• Customer orientation and ability to adapt/respond to different situations
• Excellent communication and ability to empathize
• Ability to multi-task, prioritize, and manage time effectively
• Pass a drug test and criminal background check

Benefits of the Call Center Customer Service Representative

• Set schedule and stable employment
• 40.25 hours of PTO
• Paid training & holidays
• Referral Bonus
• Medical, dental, life, and vision insurance

Company Description

Abel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more!

Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.

Company Description

Abel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.\r\nIn addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more!\r\n\r\nAbel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.