Job Description

AbelCine is a leading digital cinema and HD technology supplier to the motion picture, broadcast and new media industries. We offer sales, training, rental, repair and finance services to the professional production community with offices in NYC, CHI and LA. Our NYC headquarters in Industry City is seeking a full-time Customer Service Rep to join our staff.  This is an excellent opportunity for a dynamic, hard-working individual to participate in our exciting and fast-paced industry.

THIS POSITION WOULD ENCOMPASS THE FOLLOWING KEY RESPONSIBILITIES:

• Provide a top-level customer experience to all of our clients and handle day-to-day customer issues that arise. 
• Provide website account support
• Direct incoming phone inquiries and walk-in customers to appropriate department and/or solution
• Maintain, answer, and route online client inquiries
• Handle sales returns process
• Communicate with clients to find agreeable solutions
• Work with vendors to aid in resolution of client issues
• Handle all inbound returned inventory through issue resolution
• Maintain accuracy of customer account data and assist in completion of account records
• Maintain AbelCare support program
• Collect, correct or credit customer payments as needed
• Various administrative tasks including backup front desk support
• Handle in-person customer service requests and tasks needed on the floor that will aid in our customers overall experience

 REQUIREMENTS FOR THE SUCCESSFUL APPLICANT:

• Bachelors Degree or equivalent combination of work experience and training
• 2 years or more of related experience in a customer service role, experience with online customer support is a plus
• Exceptional communication skills, including professional correspondence, phone articulation and listening skills are a must
• Problem solving, attention to detail and strong organizational skills are a must
• Positive attitude, personable, and comfortable working in a fast-paced, collaborative environment
• Some cinema or TV industry education, related field experience or fundamental knowledge of production is highly desired
• Experience with Mac OS, Salesforce are a plus

This is a full-time, non-exempt, salaried, 100% on-site position.

We understand that it’s people that make our company great. Because of this, we’re prepared to offer a competitive salary, incentive bonus, and a wide range of benefits that include healthcare (with dental and vision), a 401k, flexible spending accounts, pre-tax commuter benefits, supplemental insurance, discounted gym memberships, paid time off, sick leave and holidays, as well as company culture that is relaxed but engaged. 

AbelCine embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.