Job Description
The Fraud Coordinator will aid in the analysis of data to identify fraudulent e-commerce transactions for the Abercrombie & Fitch, Abercrombie Kids, and Hollister brands. FAs use the fraud system Accertify to review these higher risk transactions.
WHAT WILL YOU BE DOING?
- Analyzing data to identify fraudulent transactions utilizing company fraud management system, Accertify
- Investigating assigned work queues to determine risk potential based on established fraud systems and procedures
- Developing / presenting fraud solutions and/or suggesting additional rules based on current trends
- Placing appropriate notes in system indicating exactly what action was taken and the reasoning behind the decision
- Ensuring proper security procedures are followed on all e-commerce interactions
- Maintaining thorough knowledge of systems so that information can be researched quickly
- Achieving assigned Key Performance Indicators – e.g. Orders per hour, Quality
- Attending Team Meetings/additional training sessions as scheduled
- Performing other duties as assigned
WHAT WILL YOU NEED TO BRING?
- High school diploma or equivalent required; some university or post-secondary education preferred
- Minimum 6 months relevant work experience
- Past retail or fraud experience preferred
- Excellent written communication skills - using proper grammar with smooth flow
- Strong customer service, analytical, and decision-making skills
- Ability to work in a fast-paced, hectic, and changing environment
- Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Strong personal computer usage and Internet proficiency skills
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays
- Ability to perform basic mathematical functions
- Ability to type 35 WPM minimum with accuracy
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds