Job Description

THE OPPORTUNITY

At Abercrombie & Fitch, the Senior UX Writer is responsible for envisioning and delivering the content design for our digitally enabled experiences throughout the ecosystem for our global brands.

As part of A&F’s Digital Product Design & Research team, this highly visible and collaborative team member will translate content strategies for their respective digital products into viable, usable, desirable, and inclusive experiences. Working with UX designers, researchers, product managers, and developers, the Senior UX Writer supports the content design process from concept to delivery.

If you like solving complex challenges through words and delivering global solutions, this position is for you. We’re looking for someone who is a fierce advocate for the customer—distilling complex problems into simple, savvy communications. You tirelessly work to understand how customers think and speak to identify language that is both useful and natural. You collaborate with designers, product managers, researchers, and developers to craft solutions that are strategically sound. You quickly become the expert of your domain, proactively gathering research and data about the products and services to which you provide content to inform your decisions. You understand that content is a significant part of the customer experience and work closely with design to ensure that the text and visuals achieve a perfect harmony.  

WHAT WILL YOU BE DOING?

• Craft clear, concise UI text for the in-product experience on desktop and mobile
• Anticipate customer needs and write innovative and simplified solutions to customer issues
• Influence product strategy, driving mindful discussions with product managers, UX designers, engineers, and stakeholders
• Set standards and drive adherence to UX writing best practices
• Contribute to the professional development of colleagues across the UX team, improving their UX writing skills, knowledge, and best practices

WHAT DO YOU NEED TO BRING?

• 7+ years of commercial experience as a UX Writer or similar role in an agency or in-house setting
• Must be proficient in English with exceptional US-based grammar and copywriting skills
• A web-based portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and impact to the customer
• Experience with managing content style guides and working with design systems
• Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
• Working knowledge of the design process and general UX design principles
• Comfortable working across multiple simultaneous assignments and operating autonomously in an ambiguous, start-up environment
• Proven ability to present to all levels within an organization, both verbally and in writing
• Can provide content solutions that scale for a global audience

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

This position is not open to applicants residing in or otherwise based in the State of Colorado.  The work location is flexible if approved by the Company, except that the position may not be performed remotely from within the State of Colorado.