Job Description

The ORC NY Manager works alongside the A&F Asset protection field-based team and is responsible for managing organized retail crime and external fraud investigations within and assigned market and throughout the assigned zone. The ORC Manager will also be responsible for leading and developing other ORC team members assigned to other areas.

The ORC Investigator will have responsibility in maintaining the high standards established around organized retail crime investigations, preventative training, and impactful partnerships to impact shrink and protection of company assets. 

WHAT WILL YOU BE DOING?

Protects the company’s assets from organized retail crime by utilizing investigative resources (i.e. exception-based reporting, store reports, awareness training procedures, Open source intelligence investigations, static and mobile surveillance, interviewing etc.) to build, strategize, document, prosecute and close significant and high-level ORC cases

Source and identify fence locations and other fraud operations impacting our business and brands

Leads and coordinates aggressive field blitz operations 

Analyzes trends of organized retail crime, internal collusion, and other external fraud 

Responsible for working with and communicating with the Regional Managers of Asset Protection and other field level associates to identify ORC and external theft opportunities

Communicates with Director of Investigations, Corporate Investigator, and other key business partners & cross functional partners regarding losses attributed to organized retail crime by preparing updates regarding trends, relevant ORC cases and data, action plans, and case debriefs

Reports to the ORC Program Manager.  Provides progress reports and highlights the areas of success and opportunity throughout assigned area and areas of supervision.  Effectively communicates results and recommendations and maintains a high level of written case organization

Establishes and maintains key partnerships with Law Enforcement, Mall Security, Retail business partners and ORC committees. 

Leverages state and local ORC laws for the effective prosecution of cases with assistance from Corporate Investigator and ORC Manager.

Coordinate with law enforcement and various court officials to ensure successful prosecution and restitution recovery.

Establishes and maintains open lines of communication and information sharing with peer retail ORC and Loss Prevention departments, to include company approved ORC bulletins, surveillance and investigation findings, and effective awareness training methods.

Provide field Asset Protection associates ORC awareness training; partner and educate store leadership teams and store personnel with external and ORC awareness training and communication standards.      

Lead and develop other assigned ORC team members

Qualifications

Bachelor's degree

Knowledge of local NYC areas to facilitate investigative efforts

Basic job duties require the ability to work full time in the NYC area

Minimum of 2 years’ experience conducting ORC investigations and interviewing

4+ years management responsibility in a multi-unit asset protection environment

Wicklander-Zulawski interview training preferred

Ability to work nights, evenings and weekends appropriate to retail business needs and as investigations dictate

Basic job duties require the ability to work full time in the NYC area with frequent travel to other areas of the country

Proficiency in exception-based reporting, trending analysis.  Experience with the use of industry-based software tools that include Aspect, XBR, LPSoftware, Tableau, and Profitect beneficial

Must have attention to detail with a strong focus on analytics

Must be a team player with superior communication (both oral and written), interpersonal and consultative skills

Ability to handle sensitive/confidential information appropriately

Highly motivated with ability to thrive in a fluid and demanding and autonomous environment

Must fulfill all physical requirements including the ability to conduct lengthy surveillances

Ability to evaluate circumstances and make timely decisions based on company guidelines

Must pass a comprehensive background investigation

Fluent Spanish speaker preferred

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER © ABERCROMBIE & FITCH CO. 2012