Job Description

Job Description

ABICOR Binzel USA, Inc., a leading manufacturer of welding equipment is hiring a candidate to provide customer support for our products. The ideal background/experience would be in technical support or customer support within the welding, automation, or manufacturing industry. Must have excellent communication skills, mechanical aptitude, and the ability to multitask in a fast-paced environment.

Essential Functions:

• Answers product-related inquiries from customers and the sales department.
• Specifies and quotes equipment to fit the customer's requirements.
• Uses CRM software to initiate and resolve customer complaints.
• Responds (by phone or email) to requests for a price quotation, purchase orders, order changes, adjustments, and cancellations directly from customers or sales reps.
• Achieves and maintains good rapport with customers and sales managers to give the best possible service.
• Coordinates with internal departments regarding order status.
• Professional work ethic with the ability to work independently as well as with a team.
• Conscientious, detail-oriented, and accurate while working in a fast-paced environment.
• Completes documentation to create new part numbers.
• Evaluate products returned for warranty and initiate defect reports.
• Monitors frequently asked questions and determines ways to make customers more knowledgeable of our products and processes.
• Liaison between our German headquarters regarding product-related issues.
• Participates in the product training of internal employees and customers.
• Assists with processing and fulfilling customer orders.

Additional Responsibilities:

• Assists with warranty evaluation determinations.
• Maintains work-related databases.
• Initiates corrective/preventative action reports and recommends solutions.
• Travel for product support, training, and trade shows, as needed.

Qualifications:

• Strong organization, communication, Microsoft Office, arithmetic, and keyboarding skills.
• Language/speech skills sufficient to speak with customers and colleagues both domestically and internationally.
• Writing sufficient to collaborate with colleagues and customers both domestically and internationally.
• Excellent problem-solving skills.
• Capable of lifting 40 lbs without assistance.
• Excellent mechanical aptitude.
• Must be able to work on multiple projects at once while maintaining phone coverage.
• Manual dexterity.
• Self-motivated and able to work with minimal or no supervision.
• Reliable.
• Must learn/retain the knowledge of ABICOR Binzel products and understand how they interact with other equipment in a welding environment.
• Must learn and be knowledgeable of competitor products and what makes them different from ABICOR Binzel products.
• Must learn/understand the welding processes in use and how those processes affect ABCIOR Binzel products.

Pay based on experience, starting at $20/hour.

EOE and Drug-Free Work Environment.