Collections Representative

A

Absolute Staffing & Consulting Solutions

Collections Representative

Chicago, IL
Full Time
Paid
  • Responsibilities

    Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals in Chicago, IL. If the description below sounds like you, Apply Now!

    Responsibilities Include:

    • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
    • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
    • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
    • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
    • Navigate different client systems to locate customer accounts and document all collections activities.

    Required Skills and Experience:

    • 2-3 years of experience in a high volume, call center environment
    • At least 1 year of previous consumer collections experience
    • Are proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
    • Professional and empathetic customer service and negotiation skills
    • Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
    • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

    Shift:

    Work will be Monday-Friday from 7am- 8pm (not scheduled for all hours) and every other Saturday/ 2 per month from 7am-1pm. *Specific schedule will be assigned after training *

    Base Pay:

    $18.50/hour for all representatives plus commission. Collectors start to earn a percentage of what they collect only after they hit a collections goal.

     

    Why Work for Our Client?

    • Low attrition- people love working here! Our average collections representative has been with the organization for over 3 years, with company-wide tenure being closer to 10 years.
    • Focus on Diversity and Inclusion, with 50% of our employees being women and minorities, including senior leadership.
    • Opportunities for advancement for Front-Line employees into Workforce Management, Collections or Operations Training or Management, Data Analysis, and more.
    • Employee engagement and satisfaction is our top priority, and something we are focusing more on in 2023 – we have engagement activities including giveaways, contests, gift cards and more every single month.
    • Compassionate and supportive leadership that wants to see all our employees succeed.
    • Robust, structured training program of 4 to 6 weeks with industry leaders– no one gets left behind.
    • Work From Home available for select roles, commission, other bonuses and more!