Job Description

POSITION OVERVIEW:

Customer Service position at a fast-paced specialty food distribution company.

ESSENTIAL JOB FUNCTIONS:

• Answer/facilitate telephone calls, emails, and faxes
• Assist customers and outside sales representatives with entering orders and product questions
• Order entry every other weekend from home
• Contact and maintain relationships with several key accounts
• Provide general administrative and clerical support
• Prepare correspondence and documents, including but not limited to vendor bill backs, rebate programs, customer pricing, order guides, invoices, and statements
• Assist with the outside sales team with their clerical and reporting needs
• Communicate with warehouse team as needed regarding routing, delivering, stock questions
• Assist in taking payment for COD and credit card customers
• Monitor inventory supply and notifying buyer when necessary

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills