COMPANY

Locally owned and operated, Accel Events & Tents has been at the core of Hawaii’s gatherings for over 25 years. With over 50,000 square feet of warehouse space across Oahu and Maui, Accel has one of the largest inventories of event rentals, both in quantity and variety. Serving more events than any other company throughout the Hawaiian Islands, Accel is deeply dedicated to delivering successful events.

POSITION SUMMARY / PRIMARY PURPOSE

The Part Time Dispatch Associate plays a center role in the organization as the intermediary between our clients, warehouse crew, drivers, field event crew, sales and leadership team. They actively communicate with each audience, ensuring rapid flow of up-to-date information. They are additionally responsible for the organization of driver routes and associated resource set-up. The Dispatch Associate will report to the Dispatch Manager/Operations Manager.

WHAT’S IN IT FOR YOU:

• Pay increase after 3 months of exceeding work expectations and then again at 12 months
• Medical, dental and vision benefits for all employees who work more than 20 hours per week
• Paid time off for full time employees
• Career advancement

ESSENTIAL FUNCTIONS

• Embody Accel’s Core Values, as described below.
• Using Accel’s desktop or mobile application, coordinate all logistics for Accel’s fleet and its drivers.
• Work with Operations management team to draft the field crew schedules.
• Review upcoming orders, establishing delivery routes and assign drivers and trucks according to event specifications, geographical locations, team qualifications, etc.
• Prepare day-of resources for drivers including up-to-date orders, specialty instructions, distributing tools and resources as required.
• Serve as intermediary for communication between customers, sales and operations team, and field set up/tear down crews.
• Utilize Accel’s Kenect text desktop or mobile application to send delivery confirmations, arrival time updates and related customer communication.
• Use professionalism, attentive customer service and problem-solving skills to trouble shoot any inventory, fleet or customer concerns, relaying any follow up requirements to leadership.
• Maintain fleet plan including tracking all vehicle servicing needs, logging mileage, communicating any needs to leadership.
• Maintain fleet key management system, logging in/out keys to all drivers.
• Oversee gas card distribution and related tracking, ensuring integrity of gas utilization.
• Ensure integrity of all vehicle tracking systems.
• Maintain active communication with other Accel team members, to ensure product inventory is proactively managed.
• Keep an organized, clean operations environment.
• Other department duties as assigned.

JOB SPECIFICATIONS

MINIMUM QUALIFICATIONS:

EDUCATION: High School Diploma preferred or Equivalent Experience

LICENSE: Valid driver's license with a satisfactory driving abstract

CERTIFICATION’S REQUIREMENTS: None

EXPERIENCE REQUIRED

• Previous work experience in a dispatch or communications hub role.
• Warehouse or other production environment managing goods, inventory, and warehouse equipment experience preferred but NOT required.
• Previous experience in a service-focused role where communication was critical to the success of the role.

PHYSICAL REQUIREMENTS: If applicable, Able to lift/carry up to 50lbs.  Please let Accel know of your physical limitations.

WORK ENVIRONMENT

• This is a part time 3-5 days per week schedule; PM shift 5PM - 11PM; with a $2/hour higher pay differential from 8pm. 
• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. 
• The noise level in the work environment and job sites can be loud.This is an hourly position. This position regularly requires long hours and frequent weekend duties. 
• This position primarily operates in an office/warehouse environment.

COMMUNICATION:

• Written/verbal communication skills 
• Must have a smart phone with the ability to download and use applications
• Ability to use Accel company mobile application.

HOW WE’LL MEASURE YOUR SUCCESS (KEY PERFORMANCE INDICATORS):

• On-time completion of assigned tasks at 95% or more. This includes showing up on time and ready to work for all scheduled shifts.
• 95% or higher in product identification/SOP test

ACCEL CORE VALUES

B: BE ACCOUNTABLE

O: TAKE OWNERSHIP

L: LAULIMA

D: DELIVER EXCELLENCE