Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Opportunity for advancement

Paid time off

We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes. If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you. Key Responsibilities Customer Experience & Communication

Front-Line Engagement: Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options.

Excellence in Communication: Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients.

Consultative Quoting: Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.

Graphic Design & Pre-Press

Creative Adaptation: Clean up, vectorize, and format customer-supplied artwork for various production lines.

Original Design: Create eye-catching layouts for signs, apparel, and promotional items based on client briefs.

Proofing: Generate digital mockups for customer approval, ensuring exact specifications before production begins.

Team Collaboration

Sales Synergy: Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders.

Production Hand-off: Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.

Qualifications

Design Portfolio: Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required).

Industry Knowledge: Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred.

Customer-First Mindset: Prior experience in retail, customer service, or front-desk management.

Math & Detail Oriented: Comfort with basic math to calculate material costs, margins, and final client quotes.

Multitasking Ability: Capable of switching gears seamlessly from designing a logo to greeting a customer at the door.

What We Offer

Competitive hourly wage/salary based on experience ($25-30/hr)

Paid time off and holidays

Employee discounts on custom apparel and gear

A vibrant, team-first workspace where your creativity directly impacts local businesses