Job Description

ACCELERATION ACADEMIES IS AN INNOVATIVE EDUCATION PARTNER HELPING YOUNG ADULTS IN SCHOOL DISTRICTS ACROSS THE COUNTRY OVERCOME REAL-LIFE CHALLENGES TO EARN THEIR HIGH SCHOOL DIPLOMA TUITION-FREE WITH STATE OR LOCAL SCHOOL DISTRICTS.

POSITION TITLE: OUTREACH & RESOURCE ADVOCATE

FTE: FULL-TIME

LOCATION: CHICAGO, IL

ROLE REQUIREMENTS

EDUCATION: ASSOCIATES DEGREE REQUIRED; BACHELOR’S DEGREE PREFERRED

EXPERIENCE: ENTRY/MID LEVEL

YEARS OF EXPERIENCE:2+ YEARS OF RELEVANT CALL CENTER OR OUTREACH EXPERIENCE A PLUS

BACKGROUND CHECK: APPROPRIATE STATE AND FEDERAL CRIMINAL HISTORY CLEARANCE

QUALIFICATIONS

• EAGER TO PROBLEM SOLVE AND THINK OUTSIDE THE BOX

• EXCEL SKILLS AND SAAS EXPERIENCE

• THOROUGH KNOWLEDGE OF THE FOLLOWING:

  • MICROSOFT OFFICE SUITE OF APPLICATIONS (BASIC EXCEL FORMULA KNOWLEDGE)

  • GOOGLE SUITE OF APPLICATIONS, E.G., GOOGLE MAIL; GOOGLE DRIVE, ETC.

  • MOBILE TECHNOLOGIES (I.E. SMARTPHONES, TABLETS, ETC. )

• EXCELLENT LISTENING, OBSERVATION, READING, VERBAL, NONVERBAL, AND WRITING SKILLS

• ABILITY TO COMMUNICATE AND BUILD RELATIONSHIPS WITH INTERNAL AND EXTERNAL CONSTITUENCIES

• SUPERIOR TIME-MANAGEMENT, ORGANIZATIONAL SKILLS, AND ACCURATE RECORD KEEPING

• UPHOLDS ACCELERATION ACADEMIES’ POLICIES AND FOLLOWS GUIDELINES AND PROCEDURES

• ACCEPTS PERSONAL RESPONSIBILITY FOR DECISIONS AND CONDUCT

• RESPECTS PERSONAL PRIVACY AND MAINTAINS THE CONFIDENTIALITY OF PRIVILEGED INFORMATION

• DEMONSTRATES THE ABILITY TO WORK WELL INDEPENDENTLY AND AS PART OF A TEAM

• ABILITY TO WORK IN A TEAM ENVIRONMENT AND ADAPT TO CHANGE

• SPANISH SPEAKING REQUIRED

ROLE EXPECTATIONS

AS A MEMBER OF THE OUTREACH & RESOURCE ADVOCATE TEAM, YOU WILL SERVE AS A LIAISON BETWEEN OUR ORGANIZATION AND PROSPECTIVE NEW GRADUATION CANDIDATES (STUDENTS). THE SUCCESSFUL CANDIDATE WILL HAVE STRONG PHONE AND VERBAL COMMUNICATION SKILLS; DEMONSTRATED A COMMITMENT TO SUPPORTING GRADUATION CANDIDATES WHO HAVE DISENGAGED FROM A TRADITIONAL SCHOOL SETTING BUT WOULD LIKE A SECOND CHANCE AT EARNING THEIR HIGH SCHOOL DIPLOMA.

THE PROJECT & OUTREACH SPECIALIST IS THE INDIVIDUAL IN THE CALL CENTER DEPARTMENT PRIMARILY ACCOUNTABLE FOR SERVING AS POINT OF CONTACT ON ALL ESCALATED SYSTEM SERVICE MATTERS. ADDITIONALLY, THIS INDIVIDUAL IS RESPONSIBLE FOR ENSURING THAT ALL NEW SYSTEM PROCESS EXCEPTIONS ARE IDENTIFIED AND RESOLVED WITH THE COMMS TEAM AS WELL AS REGIONAL STAFF. THE PROJECT SPECIALIST WILL BE RESPONSIBLE FOR GENERATING AND ANALYZING DATA REPORTS AND CRAFTING A DATA-DRIVEN STRATEGY FOR THE CALL CENTER TEAM.

IN COLLABORATION WITH ACCELERATION ACADEMIES MARKETING TEAM, THE PROJECT & OUTREACH SPECIALIST WILL PROVIDE DATA REPORTS FOR OUTREACH STRATEGIES AS WELL AS WEEKLY & QUARTERLY DATA REQUESTS.

ROLE RESPONSIBILITIES:

• EXECUTE LARGE AMOUNTS OF TARGETED OUTBOUND CALLS TO MEET OR EXCEED ENROLLMENT TARGETS

• ASSIST WITH AND COORDINATE SPECIAL PROJECTS THAT CONTRIBUTE TO THE REENGAGEMENT OF OUR GRADUATION CANDIDATES

• MEET PERSONAL/TEAM QUALITATIVE AND QUANTITATIVE TARGETS

• DEVELOP IMPACTFUL AND CREATIVE WAYS TO REACH OUR TARGET AUDIENCE

• KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY

• PROVIDE ADVOCACY SUPPORT TO ASSIST GRADUATION CANDIDATES IN OVERCOMING BARRIERS TO REACH THEIR GOAL OF EARNING A HIGH SCHOOL DIPLOMA

WORK SCHEDULE REQUIREMENT

• MAY BE REQUIRED TO SHIFT WORK HOURS AS BUSINESS DEMANDS/NEEDS DICTATE. WEEKEND HOURS AVAILABLE.

• SCHEDULES CAN SHIFT, BUT NOT WITHOUT NOTICE AND THEY TYPICALLY STAY IN THE SHIFTS FOR AT LEAST A QUARTER

PHYSICAL DEMANDS:

THE PHYSICAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB.

WHILE PERFORMING THE DUTIES OF THIS JOB, THE EMPLOYEE IS REGULARLY REQUIRED TO SIT, TALK AND HEAR. THE EMPLOYEE IS FREQUENTLY REQUIRED TO USE HANDS TO TOUCH, HANDLE, OR FEEL. THE EMPLOYEE IS FREQUENTLY REQUIRED TO STAND; WALK; REACH WITH HANDS AND ARMS. THE EMPLOYEE IS OCCASIONALLY REQUIRED TO STOOP, KNEEL, OR CROUCH. THE EMPLOYEE MUST OCCASIONALLY LIFT AND/OR MOVE UP TO 20 POUNDS. SPECIFIC VISION ABILITIES REQUIRED BY THIS JOB INCLUDE CLOSE VISION.

ACCELERATION ACADEMIES IS AN EQUAL OPPORTUNITY EMPLOYER

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK TO BE PERFORMED AND ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. IT IS UNDERSTOOD THAT OTHER RELATED DUTIES MAY BE ASSIGNED. TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM ALL ASPECTS OF THE POSITION, DESCRIBED BELOW SATISFACTORILY. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

Company Description

Acceleration Academies is an innovative education partner helping young adults overcome real-life challenges to earn their high school diploma tuition-free with state or local school districts.