Job Description

Reporting to the IT Manager, the Junior Systems Administrator monitors and maintains the company computer systems, installs, and configures hardware/software and solves technical problems.

What you’ll do:

Monitor and respond quickly to helpdesk requests by: performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android).

• Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products.
• Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access.
• Mobile Device Management support including additions, terminations, policy enforcement and security.
• Escalate more advanced technical problems to IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively.
• Assist the IT Manager with company projects
• Other duties, which include inventory and knowledge base management.

What we’d love to see:

• Bachelor’s degree in Computer Science or Business Administration is required, with 1-3 years’ experience.
• Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization.
• Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset.
• Capability to manage multiple tasks and deliver accordingly.
• Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines.
• Strong documentation and writing skills to add to and augment our existing IT Knowledge Base.
• Capable of handling highly confidential information.
• Advanced use of Microsoft Office tools such as Outlook, Word, and Excel.
• SQL and MS Powershell experience a plus.
• Windows and OSX experience.

Access is headquartered in the Greater Boston area (Whitinsville, MA), with additional locations in Las Vegas and Dallas.  We offer a competitive salary, a team-orientated environment and excellent benefits that include health, dental and life insurance, 401(k) with company match, short- and long-term disability, Flexible Spending Accounts, holidays and more. 

If you are interested, please check out our website at https://www.accesstca.com/careers/

Resumes without salary requirements will not receive a response. 

No agency calls or emails.

Access is an Equal Opportunity Employer. Access conducts pre-employment drug and background screenings.

Company Description

Access is an experience design agency with exhibit house roots. We empower our clients and teams to pursue creativity, strategy, and service, together. We have the audacity to re-imagine face-to-face engagements and the know-how to deliver reliably anywhere in the world. It is Our Mission to be a thriving and profitable company that successfully balances the needs of our clients, and our teams. We use our core beliefs to shape our business decisions. We believe: • Our best assets wear shoes, and we empower them. • Personal accountability matters, but we succeed or fail as a team. • In establishing a point of view and having the conviction to lead with it. • In giving team members the freedom to do their jobs, and providing them with the right balance of support, processes, and the goals they need for success. Our Core Values are interwoven into our daily culture. Be Ambitious • Want to know more • Push boundaries • Delight every client Be Innovative • Ask questions • Take risks • Do it even better, next time Be Authentic • Earn and give respect • Have a point of view • Own it!